igourmet.comReviews of igourmet.com

I have never written a review in my life, so that shows how upset I am with Igourmet. I ordered a gift basket as a thank you gift for relative. It didn't arrive as scheduled and had to be returned as the product was spoiled. I received a credit from the company with an assurance that this rarely happens, but with COVID FedEx has been experiencing delays. The customer service rep encouraged my to try again. I placed a second order, paid additional for the product to arrive on a specified day, and again it did not arrive until two full days after promised and again it was spoiled. Customer service refused to make any amends, just continued to blame FedEx. Get your company in order folks, maybe you have to change your shipping methods. You are such a disappointment!

Wow, where are those bad reviews coming from ? I've ordered from igourmet several times without any issues, fine quality cheeses - one time one of the cheese was out of stock - they just upgraded to a even more expensive cheese for free. Call a head with in reason(1 week) if you're looking for a certain date for delivery (2 day window), which I've always have done and they have always made sure the box was at the door on one of those days ! Packaging is perfect, fitted styrofoam cooler inside cardboard box with ice packs for shipping. I've told friends about igourmet too, they've also have bought from them without any issues.

Have bought hundreds of dollars worth of food from Igourmet. So disappointed. Ordered some cheese for a pre-christmas party and it never shipped until two days after the chosen delivery date. How do you run a business where you ask a customer when they want their product and don't deliver. One time previously we bought food to be shipped overnight and it showed up two and a half days later. we were told it was fine. It was room temperature. If you can't meet the delivery date at least notify the customer that their order is running late. Also, paying extra for express shipping for perishable items delivered late is BS. If Fed Ex can't deliver on time use Ups.

Two bad experiences. First they required extra money for extra fast due to perishability. It arrived late. They tried to convince me the food was OK even though the ice packs were warm. second time Placed debit charge on their website. Didn't go through. Went trough with Paypal. One week later the bad debit charges are still on my account. Asked them about it. They know its a problem. They don't care. Don't eat food from people who don't care.

Set fire to your money instead. These people including live chat and supervisor at call center lie verbally and in writing. They do not ship fed ex. Website doesn't say UPS only and if you pay for next day air you get UPS super saver which is bad late service. They said my order was canceled and 6 hours later they shipped it. No way to refuse package since they did not intercept it with shipper. If I refuse at the door, I know they will never refund me. Evil liars.

I have been ordering from igourmet for many years and I am extremely pleased. They have a huge selection of cheese you can't find anywhere else and their website is extremely fun to explore. They package their cheese and shrink wrap which is heavy and keeps your cheese wonderfully fresh in your fridge for quite a long time. If you do order be sure to get their excellent zippered bag for a few extra dollars. I have a collection of them and I use them at the grocery store and always get so many compliments. Take advantage of their great sales and unique items and you will not be disappointed!! You can also choose your items and have them shipped at a later date which is wonderful when planning for holidays or parties. Thank You from a very pleased customer!!!