igourmet.comReviews of igourmet.com

I feel I should write to counter some of the very negative feedback that this company has received. By contrast, I was delighted by my own recent experience. I am in England and had wanted to send some Stilton as a birthday gift to Hawai’i (!). I started planning well in advance of the date. Having had my time wasted and been misled by several retailers about availability and/or delivery, I chanced upon igourmet.com. The website is comprehensive and clear, and had what I wanted. I emailed to ask about product and delivery and received an immediate and helpful answer. Sadly, between discovery and placing my order, the specific item I wanted had (temporarily) sold out. It happens! I selected the next best thing. Communication from igourmet.com was exemplary throughout. I was notified when the order was filled and had shipped, with an estimated delivery time. The company’s website was then being upgraded, and I was unable to track the package’s progress. It was then that I saw the negative Trustpilot reviews, and started to feel nervous about hitting the date, if at all. igourmet.com immediately referred me direct to the shipping agent’s website, and I was able to satisfy myself that the cheese had arrived right on schedule. Tracking across 11 time-zones, this was a concern. I was impressed by the professional service and, more importantly, my sister is thrilled with the cheese. I will certainly be using igourmet.com again. Thank you to all involved.

I’m not going into specifics, but these people stand behind their service and are honorable business people in my eyes.

Wow, where are those bad reviews coming from ? I've ordered from igourmet several times without any issues, fine quality cheeses - one time one of the cheese was out of stock - they just upgraded to a even more expensive cheese for free. Call a head with in reason(1 week) if you're looking for a certain date for delivery (2 day window), which I've always have done and they have always made sure the box was at the door on one of those days ! Packaging is perfect, fitted styrofoam cooler inside cardboard box with ice packs for shipping. I've told friends about igourmet too, they've also have bought from them without any issues.

I have been ordering from igourmet for many years and I am extremely pleased. They have a huge selection of cheese you can't find anywhere else and their website is extremely fun to explore. They package their cheese and shrink wrap which is heavy and keeps your cheese wonderfully fresh in your fridge for quite a long time. If you do order be sure to get their excellent zippered bag for a few extra dollars. I have a collection of them and I use them at the grocery store and always get so many compliments. Take advantage of their great sales and unique items and you will not be disappointed!! You can also choose your items and have them shipped at a later date which is wonderful when planning for holidays or parties. Thank You from a very pleased customer!!!