igourmet.comReviews of igourmet.com

Shipping charges were doubled because some of the cheese offered at ig's website were in fact shipped from elsewhere (and differed from that pictured at ig's website). Cheese allegedly sent FedEx 'next day' were sent out before a weekend and arrived after five days, with wholly inadequate cooling material. None of the six cheeses proved to be first rate.

This company totally dropped the ball on my order of a Christmas gift for my family to share on Christmas Eve. Although I ordered weeks in advance and received an order confirmation, they never shipped, and when I contacted them on the date that the order was scheduled for delivery, they told me they were "running behind" and had not shipped yet. I told them to cancel it and I would shop elsewhere.

I have ordered here before with ....mostly......good results. Have not ordered in a long time because they started to want a REDICULOUS amount of money for shipping a low priced item. This current order: I found a "bundle" with a free shipping additive. O.K. What they shipped to me did NOT remotely resemble what was supposed to be in that collection, totally missing some, some arrived TOTALLY SPOILED MOLDY ROTTEN. Took me FOUR days to get through by phone. Nice lady, gladly reship missing. Except when it did arrive, it was STILL MISSING an item, two others inedible. That time I emailed. Couldn't waste more time trying to get through on the phone. My mistake. Now the customer service email recipient wants ME to take a "picture" of what I did receive so the "team" can figure out what went wrong.....Duh! This response about 2 days after my email sent, and now over a week after original. So, I informed her that what I did receive was long since eaten.,,,,Duh!. Her response: 'there is a product list and contact information in the shipment,(like I didn't know this)(I'm old not stupid), so that if there is a problem, to call or email right away. Her word was "immediately.". I informed her when you can't get through on the phone for FOUR DAYS, .....NOT feasible!, much less possible. Email response, no quicker. Did you think I bought this cheese to sit in the fridge for days and was even available for pictures. ( as if "I" am supposed to help them fix THEIR screwup)...was the idiotic response I got. I let her know it. Finally, I just got an email the item missing is shipped. Oh, and we'll be happy to replace it shipping free of charge. Like she's doing me a favor...Duh.... I don't have it YET. For what it's worth, one of the missing items from the original order bundle happened to be some 'flatbread' I'm not sure if it was stale or supposed to be so hard as to be inedible. I will toss it to the squirrels. Probably the package of crackers also. I'm too afraid to try to eat those. I submitted a review on their own website, to which they took exception. I haven't looked, but I'll bet they don't post it. So, I came here. I RARELY review. This was begging for the truth about the level of service the IGOURMET as it exists now, has deteriorated to. ON ALL LEVELS : I.t, telephone merry go round, packing, shipping, live person customer service, ...top to bottom. As I opened with, it....WAS!.... fairly OK. No longer. No more. I'll go without before I subject myself to the aggravation of this incompetence EVER again. Buyer beVERYaware!!!

An absolute joke. This company can't get deliveries out for one of their busiest holidays of the year. Placed an order on 12-10-24. Received a confirmation for my paid order stating the order would be shipped between 12-16-24 and 12-20-24. I reached out to the company on 12-18-24 to see if order was shipped. Then again on 12-19-24. They finally responded that it had not shipped but would arrive by 12-24-24. I reached out again on 12-22-24. They responded it would be out by 12-23-24 for delivery on 12-24-24. Reached out today to find out that it didn't get shipped and was with "hundreds" of other orders. They are "trying" to ship by 12-30-24. This is the second time IGOURMET has dropped the ball for me. First time was 3 years ago to the same recipient, my BOSS! The value of this gift was almost $200.00. The value doesn't matter when it comes to delivering what is promised. They need to deliver what is ordered no matter what the cost. They offered me a 20% discount on my next order. They don't have to worry about me using the discount. In 2025 IGOURMET needs to come up with a tracking tool on it's web page, as well as maybe try to get ahead of problems such as they are experiencing. Their business model isn't all that difficult, but they seem to have a problem putting cheese, meats, crackers, and nuts in a small picnic basket and sending it out.

Ordered a Christmas cheese gift well in advance. Only to be told two days after it should have been delivered- that it won't make it in time for Christmas. Won't be back.

Very unhelpful and rude customer service. Very poor value for money Delivery inefficient.

Ordered 2 gift baskets for Christmas. Both were to be delivered on the 19th. Today is the 20th, no package, no delivery email. I call company on the 20th to find out where package(s) are - They have not been shipped and won't be shipped until after Christmas! They blame Fed Ex... when asked why I wasn't notified until I called them, I'm told "she thinks an email went out yesterday." No email was sent, checked inbox (where I received order confirmation email(s)) and spam folder! This is awful and not acceptable. I placed this order over 2 weeks ago! Customer Service rep was somewhat apologetic and did issue refunds (that email arrived in inbox right away!) Overall suggestion don't count on this company to deliver ontime OR to communicate issues!

I feel I should write to counter some of the very negative feedback that this company has received. By contrast, I was delighted by my own recent experience. I am in England and had wanted to send some Stilton as a birthday gift to Hawai’i (!). I started planning well in advance of the date. Having had my time wasted and been misled by several retailers about availability and/or delivery, I chanced upon igourmet.com. The website is comprehensive and clear, and had what I wanted. I emailed to ask about product and delivery and received an immediate and helpful answer. Sadly, between discovery and placing my order, the specific item I wanted had (temporarily) sold out. It happens! I selected the next best thing. Communication from igourmet.com was exemplary throughout. I was notified when the order was filled and had shipped, with an estimated delivery time. The company’s website was then being upgraded, and I was unable to track the package’s progress. It was then that I saw the negative Trustpilot reviews, and started to feel nervous about hitting the date, if at all. igourmet.com immediately referred me direct to the shipping agent’s website, and I was able to satisfy myself that the cheese had arrived right on schedule. Tracking across 11 time-zones, this was a concern. I was impressed by the professional service and, more importantly, my sister is thrilled with the cheese. I will certainly be using igourmet.com again. Thank you to all involved.