iFLY Indoor Skydiving USReviews of iflyworld.com

Scammy Misrepresented experience, 2+ hour wait for a 2 minute experience and website pricing is for a children’s experience according to the front desk. They refused to process a refund. Purchased the 2 flights for 89.99 each, two people, so 4 flights total. When we got there at 3:40 for our 4pm reservation was told they were running 15 min behind which wasn’t too bad. But then the attendant started to press us for an upsell saying the 89.99 two flights is only two minutes of flying total and the instructor only has you go hip height saying, “it’s for like little kids, I know it doesn’t say any of that on the website”. The upsell was another $140 for double the time and the privilege of going higher. I didn’t like the sales tactic but it was a surprise from my wife for my birthday and didn’t want to ruin it. Then they said the whole experience would be over an hour and a half. This is not in the details on the website. I figured 30 min training maybe then flight but not 1:30 total, not to mention having to be 20 minutes late and they were 15 minutes behind. That’s over 2 hours for a 2 minute “ride”. I asked if we just did the original 2 minutes of flying would it still be that long? Yes. When I asked for a refund because we couldn’t do it due to a scheduling conflict on the time, I was told no refunds. I just felt taken advantage of by the shady upsell tactic at the location and lack of actual prediction on how long it all takes. Now we’re out almost $100 due to their bogus refund policy. Picture of the details given on the website for what was purchased for reference

A lot of people are talking about getting scammed with vouchers and payment issues. It seems to me that they're getting hung up on that and not the flight itself. iFLY is more affordable and easier to access than traditional skydiving. I've done both, and while traditional skydiving is much better, iFLY offers a nice alternative to dip your toes in for cheaper. You get what you pay for. If you want the real thing, go pursue it.

I ordered a special on line that included 2 flights each for two people and 2 days before my reservation they called to confirm and they only had me down for 2 total flights for one person. That's not what was advertised and that's not what I paid for. The only thing they were will able to do for me was give me a refund. They did not honor what they had advertised. I have been there 2 other times but I will not waste my time or my money again. This was to be a birthday present for my daughter and I to do together.

Poor service, hard sales, expensive. I contacted them before writing this review, they didn’t bother…

It is really sad when the employees put so much positive effort and the experience can be ruined without anything they can do. Sat the 12th my two sons and myself decided to try ifly (1 hour drive) but looked fun. I booked online. After reviewing all the offers decided to go with the BUY 2 get 2 Free (flights). $105 this for my two boys and I assumed I would have to buy a flight or two for myself but wanted to wait until I saw the experience (you know 55 and all). Getting there I was greeted warmly. Was asked what time my appointment was and I said 2pm and gave my name. Filled out the waivers, all seemed in order and off to a good start. The front counter person said she could not find my reservation and asked if I had a reservation form to which I replied that I only had the purchase receipt (photo on my phone) but it had a web purchase number on it and she would be able to look it up with that. No joy, she could not find it and asked me again for the receipt. After looking at the pic on my phone she said this was not a reservation and called over a manager who explained that I had no proof that I had made a reservation. After a few minutes of arguing I capitulated and said I will just purchase it at the counter to which I was told I could not as that package was only available online. I asked him if it made any sense for me to go online and purchase it AGAIN, charge my card again for them to tell me the form the system puts out is not a receipt. They asked if I wanted to purchase the more expensive packages they had at the counter. (this is me with a stunned look) :{ After more conversation and much frustration I capitulated and attempted to go online and purchase the package thru my phone. There were no reservation times left and it would not let me purchase it. The two employees behind the counter just stared at me and said they could not help me. At the same moment I noticed another customer in the next line starting to get aggravated because they had made the exact same reservation and was having the exact same problem. As my face started turning red another manager came over and said he would take care of it. He did thank goodness. I this point i was not happy and decided not to do the experience myself and frankly was unable to get out of my funk to enjoy it with my boys. My story does not end there. During the experience I noticed that everyone in the group was getting 2 minutes in the machine and my sons were getting only a minute. I went to the counter and was told that the package that I got for 4 rides was only a minute each and not the standard package 2 minutes each. I searched everything on the website and could not find any reference to a shortened time with the package I bought. I said this to the manager and he said "it is corporate" nothing he can do. This is most likely my first and last time at iFly and my boys really enjoyed it. It is really bad to mislead your customers and even worse to tie the hands of your employees to fix and obvious problem. I would like to say it would have been a 1 star except the employees were really great just had their hands tied with no ability to fix it.

What a great amount of fun, for all ages. My 6yr old son is still calling iFLY the best part of our holiday to queenstown. The staff are so professional, yet so relaxed. This makes the whole experience enjoyable. Thanks heaps.

I have visited their Basingstoke location, twice. Every time was fantastic. Kids have lots of fun, they really enjoyed it. Friendly staff and everything in a good order. Good idea for a birthday present.

Ifly 1/10 under new idiot managements. I’m a pro flyer. Torture of one hour to check in which caused two missed 10 minute flights. Flights were for 1 1/2 of time but it took 7 hours to finish . Unorganized kids running show. All great ex employees fled but one who is a scammer. Staff gets commission on flights so they decrease wind speed so you fail and need to ask for more time . $$$$$$. Toilets, floors filthy, all lockers broken, poor peripheral instructions causing injuries in tunnel. $1200 per hour for complete disorganization of hours of delays.