iFLY Indoor Skydiving USReviews of iflyworld.com

Great fun with kids. Don't pre pay for photos or anything else,as quality is rubbish. Please don't waste your money!!

Loved the actual experience and the instructors! We did this for my son's birthday. However, they convinced us to pay extra to have his pictures taken, and we never received access to them. I reached out 4 or 5 times to try and connect with someone to help us, but no one returned my calls or emails. Disappointed in the customer service. Never did get access to Griffin's pictures from the experience.

I bought a "flight" for my husband so he could experience the feeling of parachuting without danger. We booked a time, got there, and waited and waited waited. I wouldn't wait more than 15-20 minutes at a doctor's office. I certainly won't wait an hour or more for a "booked" flight. This was a long time ago, so I have a voucher now because we actually checked-in for his flight. I went to their website and couldn't find out anything about the validity of the voucher. I believe it was never to expire. Anyway, after entering the voucher# on their website, I waited and waited and waited yet again. Just a spinning circle that never gave me any information. I know they exist because we actually went there. My issue is with their website. I should be able to find out if my voucher is valid. I have their website on a different tab from this review; it's still spinning. UGH!

It is really sad when the employees put so much positive effort and the experience can be ruined without anything they can do. Sat the 12th my two sons and myself decided to try ifly (1 hour drive) but looked fun. I booked online. After reviewing all the offers decided to go with the BUY 2 get 2 Free (flights). $105 this for my two boys and I assumed I would have to buy a flight or two for myself but wanted to wait until I saw the experience (you know 55 and all). Getting there I was greeted warmly. Was asked what time my appointment was and I said 2pm and gave my name. Filled out the waivers, all seemed in order and off to a good start. The front counter person said she could not find my reservation and asked if I had a reservation form to which I replied that I only had the purchase receipt (photo on my phone) but it had a web purchase number on it and she would be able to look it up with that. No joy, she could not find it and asked me again for the receipt. After looking at the pic on my phone she said this was not a reservation and called over a manager who explained that I had no proof that I had made a reservation. After a few minutes of arguing I capitulated and said I will just purchase it at the counter to which I was told I could not as that package was only available online. I asked him if it made any sense for me to go online and purchase it AGAIN, charge my card again for them to tell me the form the system puts out is not a receipt. They asked if I wanted to purchase the more expensive packages they had at the counter. (this is me with a stunned look) :{ After more conversation and much frustration I capitulated and attempted to go online and purchase the package thru my phone. There were no reservation times left and it would not let me purchase it. The two employees behind the counter just stared at me and said they could not help me. At the same moment I noticed another customer in the next line starting to get aggravated because they had made the exact same reservation and was having the exact same problem. As my face started turning red another manager came over and said he would take care of it. He did thank goodness. I this point i was not happy and decided not to do the experience myself and frankly was unable to get out of my funk to enjoy it with my boys. My story does not end there. During the experience I noticed that everyone in the group was getting 2 minutes in the machine and my sons were getting only a minute. I went to the counter and was told that the package that I got for 4 rides was only a minute each and not the standard package 2 minutes each. I searched everything on the website and could not find any reference to a shortened time with the package I bought. I said this to the manager and he said "it is corporate" nothing he can do. This is most likely my first and last time at iFly and my boys really enjoyed it. It is really bad to mislead your customers and even worse to tie the hands of your employees to fix and obvious problem. I would like to say it would have been a 1 star except the employees were really great just had their hands tied with no ability to fix it.

We had voucher’s via virgin Delays due to covid Booked event but then the company cancelled as they needed maintenance They tried to cancel again but the staff didn’t know why, one said closed other said not sure but we kept the booking As compensation was offered media pack but no access link given We completed the waiver, one of the party was on the heavy side but within limits After travel for over an hour we got there and were told this person couldn’t participate as they only had one instructor and because of weight they needed two The waiver was completed months in advance so they should have advised the person couldn’t fly prior to event or they should have arranged two staff Although those that participated enjoyed this it wasn’t what I had wanted as I wished for all 4 of my children to do this

So myself and my partner went to the IFLY at the 02, now both of us have said we are glad we did it as it was an experience (hence the 2nd star) BUT it is an absolute rip off it cost 200+ for our package of 4 flights with photos/videos, the photos/videos are terrible the camera is attached to a table at the same level so every single photo is bad quality and the exact same angle and doesn’t have any as your doing the higher fly! Which then leads me onto that ridiculous extra! The higher fly… you go up and down twice in the chamber for 20 pound (per fly) otherwise you literally float 6inches off the floor the rest of the time for 1minute to the exact second (yes they have a timer) so if you pay for two flys your paying for 2 minutes . The over all experience is OK but the value for money is not justified in the slightest it should have cost a quarter of what it did. So for that reason we would not return or recommend anyone to do it.

The helmet and safety glasses without any guard to nose and mouth, with so much gush of air coming on face without proper gear how can it be safe and certified by authorities is my big question? It’s a disaster experience not able to breathe in the tunnel

Found it quite difficult to give a rating for iFly as the company management from the top seems horrendous - only interested in making money not their customers, however the people working at iFly (the ones that have to abide by the company rules) are brilliant, really friendly, helpful and work hard. If I could give stars to the employees I dealt with I'd give 5. The business ethos get 0 stars.