I DO NOW I DON"TReviews of idonowidont.com

The website's great, but be cautious while selling. Overall, great customer service.

As a seller, I was really hesitant (and a little scared) to sell my wedding ring set online to a site where you have to send in your item Before you receive your money. But, I read the reviews, watched the various media stories, and knew that all these credited news and tv programs would not feature this site if it wasn't legit. So, I took a chance and listed my ring. Their online customer service answered my questions, kept me up to date throughout the entire process, and even suggested what I should list the set for. I made more money selling the rings on this site than when I tried to sell on eBay. I'm very happy with I Do Now I Don't. And you will be too!

A little bumpy on the delivery process due to some miscommunication. However they made things happen to make sure I was able to get my proposal in on time. Very, very great communication throughout the entire process. I would recommend every aspect of this transaction to anyone.

Below, you will find my initial complaint. Here is the revision. I ended up filing a complaint against IDNID because they did not pay me for my diamonds, as agreed. Their customer service was giving me conflicting messages and delayed addressing my outstanding payment. I was afraid I had just been scammed and rightfully so. 9 AM the following day after I posted my complaints, I received a call from one of their founders. He was extremely, extremely sympathetic and apologized profusely. He immediately addressed the issue and I received my payment the very next day. I am modifying my one star to four, as the IDNID customer service representative did not do as she committed. She let me 'fall through the cracks.' I had to take action to find resolution and this caused enormous anxiety all during holidays. The problem was that there was one customer service representative who did not do her job effectively, and unfortunately for her, she neglected someone who is very vocal about attention to customers. As far as the company goes, I feel that my incident was a fluke. It was a one-off. I do not feel as though this is their standard way of treating clients. In fact, I now believe they are fantastic to sellers and buyers... FANTASTIC!!! Their founder was a really good manager and truly listened to me and my difficulties. He assured me this is NOT how they do business (and I believe him). He went above and beyond to fix this problem, thus the four stars. So readers are aware, I have several other items posted for sale on their site and I feel confident things will run smoothly. IDNID is a good decision. ORIGINAL COMPLAINT: I corresponded via email with I Do Now I Don't after selling my diamond engagement ring and never received payment. The buyer purchased the ring, wire transferred money to the company. The company inspected, approved and released my ring to the buyer, who received it (and texted me to let me know when it arrived). I emailed multiple times to find out where my check was. ALL VIA EMAIL: I was told on 11/8 the check would be expedited. I was told it went out regular mail 11/18. I was told on 11/24 that I Do Now I Don't would "check" to see if my money went out. I never heard back. I have filed a complaint with the BBB. Seller beware.

When I got divorced, I was heartbroken at what little financial investment I was able to recoup from my wedding rings. It was then that I started learning about the terrible resale value of jewelry. A few years later, and in a serious long term relationship, I began obsessing over not paying retail for another engagement ring. Almost as soon as I began researching the internet, I came across several articles explaining the premise of I Do Now I Don’t. Their website is relatively straightforward, and I didn’t even need to sign up to peruse the market place. On their website, they have several well known endorsements of companies or television shows that have verified that they are a legit business. I perused the market place for several months looking at engagement rings in my price range. It’s very different, buying a ring online- pictures of the rings are not standardized, and some sellers only have photographs that seem like poor quality cell phone cameras. I actually went to in-person retail jewelry stores to try to get an idea of what styles of rings that I preferred for my particular finger shape. I also wanted to do this to reacquaint myself with the ridiculousness that is retail priced jewelry, so I had the highest likelihood of being able to tell if I was getting the best that I can afford. IDNID does not only sell preowned jewelry. They also have some jewelers selling brand new pieces on their website. I saw a lot of preowned rings that I liked, but I ended up purchasing a new ring from one of these jeweler sellers. The seller was nice (not all the sellers are), she sent me a 360 view of the ring via email, offered free sizing which saved me a couple hundred dollars, and a small discount on the selling price, and sent the ring in a new Cartier-style box. Now the hard part. After I purchased the ring, I had to wait. And wait. And wait. I began to be concerned that I was going to get ripped off after all, so I reached out to IDNID several times via email and once by phone. Everyone at IDNID was VERY prompt with their responses, but a bit curt. I am someone who prides themselves on being professional and courteous, and the IDNID responses I received were one line responses with very little attention to grammar and ettiquette. I put a very large chunk of my trust in IDNID on my credit card; and I felt like I was pulling teeth to get anyone to talk to me. I ordered the ring on October 4th, and did not receive it until October 21st. I was worried. But I had no need to be. October is a big month for Jewish holidays, and some folks at IDNID needed time off to celebrate those special days. I actually spoke with a colleague of mine to better understand the importance of these holidays so that I could increase my level of patience and lower anxiety. Once the appraisal was complete, I had the ring in my hands two days later via Fed Ex overnight standard. My ring is smaller than I expected, because I didn’t think to ask for any pictures of the ring on someone’s finger, I only had still shots on a jewelry stand, and the 360 view of the ring on a small dais that was rotating. BUT I love this ring. Even though it’s not as big as I wanted, it’s still a delectable piece of jewelry. It’s delicately feminine, has a ton of glitter power, and has most of what I wanted in an engagement ring including a twisted shank, double halo, and even a small yellow gold accent cup that holds the center stone. Another really great part of this ring is that IDNID sent an actual appraisal done by the Accredited Gemological Institute. Unfortunately, I don’t know what the seller had been trying to sell this for in their store, but I purchased this ring for approximately 44.5% of the appraised value. I COULD afford this ring at the appraised value price, but I didn’t have to. I received a brand new, stunning ring for a comfortable price. I could’ve used some more hand holding from IDIND, but I’m happy.

Prompt responses. Easy to work with. Thanks.

Thanks to IDNID I was able to get just the ring I was looking for and at a great value! The seller and I had good contact and even though I made the purchase right before a holiday weekend, IDNID returned my messages the following business day and had my package shipped out and overnighted to my location the following morning. I could not be happier and can't wait to pop the question!

The reason I gave I do now I don't a four star rating, they have the best customer service. Although I order the wrong ring they were so helpful and kind enough to exchange the ring that I did want!! Thank you so much guys!!!!