I would give a negative 5 stars if I could. I never received my payment on my ring that I sold. This company is a scam. Im seriously upset that I might have lost 2000$. I dont know what action I can take next
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Ford B.
Never paid from sale of my diamond ring
I sold a diamond ring on this site on November 18,2020 and it is now Feb 21, 2021 and I still have not gotten paid! When you call their office number, there is no answer. They say the office is closed due to COVID. I am seriously worried that I may lose my $6109 from the sale of the diamond. I am crushed, please take my experience as a warning.
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Russell
Not worth the headache
Similar to everyone below, I sold a ring in April of 2020. I was promised multiple payment dates, but each time we arrived at one there was another excuse waiting. Eventually they stopped replying to my emails entirety. Covid delays are understandable, but the lack of transparency and communication is not. After filing a complaint with the NY Attorney General's office, I have finally received my payment. 9 months and a thousand headaches later. For those of you still waiting for your payment, it was extremely easy to file a claim with their office. Please go and file so the state is aware of this ridiculously ill-managed company.
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Onyx L.
Pawnshops pay faster
I've been using the service for several years and I have never been impressed with their payment method. It takes 2 to 3 months to receive payments for transactions. I have contacted the company on a number of occasions regarding this. Now with Covid it's gotten ridiculously worse I still have not received payment for a transaction from September. I have contacted them at least twice regarding this and am getting the same excuse that their offices have been impacted since March, with limited communication. I have decided not to renew about 20 transactions that I have on their site and will not be using their service any longer. Until they get their payment processing together I don't recommend using them to sell your fine jewelry.
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Lauren L.
Wish I could leave no stars
I should’ve done my research, had I seen all of these reviews I never would’ve even thought about trusting them with thousands. I sold my ring back in July 2020. Now January I still have not received payment. They stopped responding to me back In October. By some miracle I was able to get someone from “customer service” to call me. He was extremely rude and told me I needed to be patient and that they have given me ample enough response for me not to complain. Their ample response: a computer generate auto reply email explaining there’s a pandemic involving covid 19
Yeah ok. I still get mail? I can order something online. It’s still delivered. I can go to the bank and manage transactions. It’s all a bs scam. I’m out of $10,000 now. Do not use this company and I urge everyone who has and they’re in the same boat as me to leave as many negative reviews and warn people as much as possible. Shut this circus down!
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Heather S.
Still Not Paid - Ring Sold May 2020
Like so many others, I am also waiting on my check for a diamond ring I sold in May 2020. I sent my ring the very next day after I received the notice it was sold on May 1, 2020. I then received an email on May 8, 2020 confirming they received it and my account showed the sale as being processed. Based on their payment schedule policy, my payment should have been mailed out on June 15. I still have not received my payment of $1600 (after their 20% commission taken). I have tried to contact them several times and continue to get the same canned response about COVID 19 causing a delay. I can certainly understand there being a delay due to COVID 19 shutting down NYC in the Spring, however, after this long of a delay it is no longer an acceptable excuse when NYC reopened in June. They have continued to receive payments from buyers, as well as jewelry from other sellers. As a seller it is frustrating to see positive reviews from buyers receiving beautiful rings, while sellers are desperately awaiting the payment for those rings that is rightfully ours. Especially in times like these when so many people are struggling financially and the reason for choosing to sell sentimental pieces is to make ends meet. I highly recommend you looks elsewhere to sell or buy your ring at this time.
Update 11/2020: I still have not received payment. Do not use this service if you want to be paid, instead you will end up providing this company an unauthorized, interest fee loan out of your own pocket, while they continue to take commissions on top of it.
Update 1/4/2020: Have continued to reach out, not heard anything in response and STILL NOT PAID. DO NOT USE THIS COMPANY.
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Nuria A.
This is a scam
This is a scam. Ovoid a headache and wasting time. I did not listen the bad reviews of this place and I am now paying the price.
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ashley S.
Do not use this company
I am working with the Attorney General of NY regarding this company. They have stolen my ring AND my money.