IdermalightReviews of idermalight.com

So far not super happy with the company. Ordered May 10th. Still not received. Been stuck in an area now for over 5 days. Still waiting longer than it should once it went through customs. I wouldn’t recommend.

All I get is the run around also. The quicker version of this fiasco follows. I made my purchase on April 27, 2020. A week after the Derma Light website said that it had arrived in the United States and cleared customs with no additional information on its progress I called Derma Light. I was told "I apologise for the inconvenience. But due to high demand and the current world situation, the total shipping and delivery time is 15-25 business days. (Please note, weekends and holidays are not business days)." I asked to speak with a supervisor and was told they would forward it on to one and they would contact me. I got an email giving me a link to their website so that I could track it, given the overseas tracking number and the tracking number for USPS. And told the same thing; "I apologise for the inconvenience. But due to high demand and the current world situation, the total shipping and delivery time is 15-25 business days. (Please note, weekends and holidays are not business days)." After a week with no status change on Derma Lights website I decide to call the United States Postal Service . I was told that even though Derma Lights website said that it had entered the United States and cleared customs, their records showed that it has never been mailed. I again contacted Derma Light and asked why their website said it had entered the United States and cleared customs and the USPS said it had never been mailed. They told me that it was because their web site is not in real time. Being that my background is web development, I asked them how that made any rational sense? Being that if that was the case the USPS would say it was here in the United States and their website would not be updated with that information yet. I was advised to contact my bank and to start a fraud investigation and to stop payment on the product. On May 19, 2020 I received an email stating they were refunding the cost of the mask and that I could keep the mask when it arrived. They said it was because of no fault of them. I was hesitant that I would receive the mask. In-between this time and now I received status change emails that it was in transit, it was delivered (not) and it was in transit and so on. Today, June 2, 2020 I received my Derma Light that I ordered on April 26, 2020 and was suppose to receive in two weeks. I know it lights up beyond that I haven't had a chance to use it. If their customer service was more informed and could answer honest questions when asked this probably wouldn't have turned out negatively. I went back and looked at my screen shots, which I take with everything I purchase online. And I looked at the subsequent screen shots from when things went awry. And their website did not state anything about a delay of 25 days because of the pandemic or a 20 day delay after clearing U.S. customs when I was there. Also the email I received when I purchased it stated my mask would arrive in 10-14 days. I am not speaking for anyone else, I wouldn't have the audacity to do so, as some on here have done.