IdentogoReviews of identogo.com

Horrible experience! I had a 5:00 appointment at the Southfield Michigan location. I arrived a little early. When I arrived, the door was locked. No one was there. Trying to get someone on the phone was just as bad. I began pressing different prompts just to try to get someone on the phone with no success. The worst part is, I know the complaint will not make a difference because they are offering services that people need. Big companies should stop using this company.

The first location i went to for my scheduled appt told me to come back in maybe 2 weeks. Their kiosk was down. software got deleted. not unexpected from a service, government uses. The 2nd location, the kiosk would not read my fingerprints. My four fingers were bigger than the sensor used to detect. The design of the fingerprint reader is suspect. They need to read each fingerprint separately, not try to read all fingers at once. Worker there, was no help. The kiosk gave me an OK, but i suspect they will tell me to come again. One star is WAY to much for such a poor service.

Theives. Terrible customer service. When I tried to get a refund for a double charge I was hung up on. This company needs to be investigated

This incompetent company should not even be in business. From the telephone tree, which is a continuous loop that ends up at the beginning, to the nitwits they hire for fingerprinting. You may want to question the integrity of the companies that use this service!

I have used this several years ago. Everything was wonderful. Today I tried and it wouldn't take my schools id. The school didn't understand why. I tried to sign up through my name instead. When I get to the date it says that "No status Found" and will not let me schedule an appointment. I called to make an appointment but their phones were so bad that I couldn't hear the lady. I called back and waited another 10 minutes on the phone just to find out the number online is not for my state and I had to call a new number. I then had to wait again, only to be hung up on due to bad connection with their phones. Called again... lovely lady had to set me up through the system like new.

I'm trying to get a license in another state. They have two locations in California. Neither have ANY appointments. this means I have to drive or fly to another state to get my license.

Useless. Their kiosk accepts and green-lights everything, only for them to email you an hour later that you have to come back and redo it. When you live an hour away and it takes time out of your workday, that is unacceptable. If you try to get anything done with their customer service people, you'll get a flippant, dismissive attitude and nothing more.

On 2/13/26, I visited your location in Battle Creek, Michigan to complete fingerprinting for a pre-employment background check. I brought my identity documents as issued by the secretary of state. Your list states that a paper/temporary driver’s license is acceptable; however, it does not list a paper/temporary state identification card. I presented my paper/temporary Michigan state ID issued by the Secretary of State. This document is government-issued, includes the same identifying information used to verify identity, and uses the same ID number format as a driver’s license. Because the temporary ID card was not specifically listed on your document policy, the employee informed me they could not proceed with fingerprinting/background processing. This is the case even though if it was a temporary driver's license it would have been accepted. This appears to be a policy/system oversight rather than a legitimate identity-verification issue. The result is that I am now delayed from starting my job until a hard copy arrives, which directly impacts my ability to earn income and pay bills. All of this despite bringing a valid, government-issued temporary credential. I’m requesting the following: Immediate guidance on whether this appointment can be completed using the temporary state ID card (or what alternative document combination you will accept). A policy update to include paper/temporary state ID cards wherever paper/temporary driver’s licenses are accepted, since both are issued by the same agency for identity verification purposes. Confirmation in writing that this issue has been escalated to management/compliance so future customers are not delayed in the same way.