IdentogoReviews of identogo.com

I needed to schedule an appointment to be considered for an important nursing travel contract. All I needed was the appointment to secure this position. Identigo....fully knowing I was located in California and the job was in Maine and there were no services available in California took my payment anyway but said they were unable to schedule an appointment....to call back later and MAYBE the system would be back up and running. In the time it took her to find a way to secure my payment and NOT provide me with an appointment and the proof of instruction to the board of nursing, I lost that job to a quicker bid. So I go back into their web site and try to get a refund on fees paid with no service given...and now no service even needed....I was told customer service was open 24/7. That is not true. All you get is an AI with a condescending tone of voice that could not process my requests for a refund. Not only did their failure to provide me with an appointment cost me a lucrative contract, they won't give me my money back on services never rendered and now not even required because of their mistake. Terrible service. Very costly for what is offered as services and then a slap in the face for keeping my money

online booking system is not functioning. Not user error as I have been there previously. Tried to register and it just loops back around to service summary. Physical locations cant help me make an appointment and identogo customer services refuses to answer the phone, on hold for hours, tried multiple times, finally just had to go somewhere else for fingerprints.

The service provider for Gaylord Michigan arrived at 1105, my appointment was 1100 then preceeded to set up equiptment, drink his water etc until 1135. The room was full of other customers waiting for their fingerprints and he could have cared less. Very unprofessional.

Was attempting to get a refund for fingerprinting. I found out I didn't need the service and was given a card to call and request a refund. Tried 2 times that day to reach someone, both times was on hold for 15 minutes. I tried again this morning 02/18/2025 at first I was told my call would be answered in 1 minute, then it said 3 minutes, then all representatives were busy with other customers. I chose to hold for the next available representative. After almost 40 minutes I gave up and left my number to be called back. Funny how it was easy to pay for service and looks like it is going to be a big hassle to get my money back. Very unfortunate and a waste of time. Update: after calling all week, which they were closed Monday for President's Day. Today Thursday after 2 hangups and on the 3rd call I finally got through to a live person. Note: I had 2 calls trying to cone through while I was speaking to rep. Which later find out through my voicemail that they were returning my call from Tuesday. Anyway the rep stated that I need to email their billing department with, my name, phone #, address, email, registration ID#, payment date, amount, method of payment, confirmation # of payment and my reason for refund. Wow, this information should have been on their site, that way I would have not been wasting my time trying to get someone on the line. I guess they figured that I would just give up. The money they owe me isn't a great deal, but it's the principle of this whole experience. If they was a -.01 rating I would leave it here.

I paid $50.87 for an Identity History Check that I need quickly for my new job. The results came in and are blank. I've called customer service twice, and Identogo said that yes, they are having technical difficulties. They have no idea when or IF they can fix the problem. The results are only available for five days, and they told me that if they don't figure it out, then I have to start from the beginning and get fingerprinted again. Customer service is completely unsympathetic. So frustrating.

Warnell was very helpful and efficient.

Very rude service by young woman with black hair. Her behavior was offensive and she made disrespectful personal remarks to us. My wife and I are in our late 60's and late 70's and regret having used this establishment. We wish we had read other reviews before using this facility at 24338 El Toro Rd, Ste E, Laguna Woods, CA 92637.

1) The business is located in a scary warehouse back parking lot. 2) The website says they allow walk-ins - the SIGN ON THE DOOR says they do not. 3) If you do not have an appointment, they literally will refuse to answer the door or the bell. They just pretend you aren't there. 4) They cannot fingerprint correctly. I have to get them redone because the FBI couldn't read them. 5) You cannot get a person on the phone. It's all phone menus and voicemail. 6) How do I get a refund for poor quality work? I'm asking here (rhetorically) because there is literally NOWHERE on their website that explains that. 7) Added together, these all say this business is likely two steps away from being a sham business. I plan to post these complaints EVERYWHERE, including complaining to the state of MO with the express intent that they reevaluate their vendor relationship with this truly TERRIBLE business.