Nate S.
1st Class Felon Experience - At My Inconvenience!
What went wrong three times? I'm a first responder who needed to be fingerprinted at my employer's request. The first time I showed up for my appointment in Brick, NJ, the office was closed for a dinner break at 3:40pm. The sign said the office would reopen at 5pm, so I waited. When the employee returned from his dinner break, I was immediately met with verbal abuse. The employee reminded me of a washed up cop who was disciplined too many times, and fired, because of his attitude. My employer had set up a payment code. After both my hands were nearly broken being fingerprinted, the employee grabbed the sheet out of my hand and told me the payment code was no good, then asked me for my credit card. I said, "No," and that I'd have to come back. I returned a week later, same guy, asked him to verify the payment code ahead of time, he refused, and again, I got the impression that he would have been happier if I were in handcuffs. I felt what I imagine a felon might feel like. Again, there was a problem with the payment code, and when I asked him to please check again, he refused and said the office was closing for lunch. Ok. So I'll come back again. That's fine. Another week passed, I was told by my employer that my supervisor had spoken with the man in Brick, and was assured that there would be no further problems. Today, the third and final time I visited, I received the same treatment, the same attitude, and the same b.s. excuse that they payment code my company had already issued twice wasn't working. I visibly saw him make multiple errors when entering the payment code. At this time, I became frustrated myself and asked what his problem was. I was immediately met with a blast of rage from this employee, again, practically verbally assaulting me for no apparent reason; I honestly thought he was going to start brawling - because his perception was I was telling him how to do his job. I have been a first responder for 8 years, needless to say I have been in some very dicey situations that I have needed to use verbal de-escalation skills. While I'm good at doing this, apparently this employee was convinced he could do no wrong. Even the most well-practiced "verbal judo" was no match for this man's aggressive fit of rage. I asked him to calm down, got out my wallet, and gave him my credit card. He swiped it, barked at me to sign, and told me never to come back to his store. No problem, sir. No problem at all. I'll be reimbursed from my company, and IdentoGo will have yet another blemish on their already "stellar" reputation with people who need to be fingerprinted. If there is ANY alternative, I would highly recommend staying far, far away from IdentoGo. There isn't any way to reach a higher-up, either. You can go on their website and talk to a chat bot, or you can call their number and get stuck in an endless loop of malfunctioning voice prompts that will never get you to a human being. So, in my opinion, they deserve every comment and complaint online they receive. IdentoGo needs to remember that they are a business. They are not a correctional facility or a county lockup. Their employees who treat people who need to be fingerprinted in order to help others, as I do, the way I was treated - I can't change that. IdentoGo seems to have no interest in changing that. If you want to feel like you've had a bad encounter with the law and are being held accountable for a heinous crime, by all means, go to IdentoGo in Brick, NJ. You'll be treated like a repeat offender. I haven't ever treated a repeat offender this way; and I've encountered many of them throughout my career. What gives IdentoGo the right?