Emily
She was courteous
She was courteous, helpful, and she spoke clearly and she was efficient
Response from IdentityIQDec 5, 2022
Thank you for sharing your experience with our Customer Support team, Emily!

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Emily
She was courteous, helpful, and she spoke clearly and she was efficient
Response from IdentityIQDec 5, 2022
Thank you for sharing your experience with our Customer Support team, Emily!
Andrea
The customer service representative I dealt with was absolutely awesome fixed the problem right away
Response from IdentityIQDec 5, 2022
Thank you for your review! Our 100% U.S.-based Customer Support team is always happy to assist.
Gabriele B.
The representative that assisted me mentioned all the things that are monitored. As a result, I am staying with this site instead of canceling.
Response from IdentityIQDec 5, 2022
Thank you for the review, Gabriele! We are happy to hear our team helped you better understand our real-time credit and identity monitoring.
Shamika
Aneisha was very professional and pleasant. I'm appreciative of her and hope to encounter more like her.
Response from IdentityIQDec 5, 2022
Thank you for your kind review! We are happy to hear Aneisha provided you with excellent service.
Topper
Melissa is a phenomenal representative!
Response from IdentityIQDec 5, 2022
Thank you for your feedback! We're happy to hear you had a phenomenal experience with Melissa.
J C.
Your Agent Jaclyn Saved me and my account. TBH I was unaware of the features offered having been signed up and the account maintained by credit glory. I was going to cancel an unneeded service so I thought. As I browsed the coverage features I changed my view Jaclyn changed my view and that's why my experience was great because of Jaclyn.
Response from IdentityIQDec 5, 2022
Thank you for your feedback! We are happy to hear Jaclyn was able to help you better understand your membership features and benefits.
James J.
Excellent customer services!
Response from IdentityIQDec 5, 2022
Thank you! Our 100% U.S.-based customer support is happy to assist.
Markus P.
Melissa was awesome!
Response from IdentityIQDec 5, 2022
Thank you for your feedback! We're happy to hear you had a good experience with Melissa.