IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQReviews of identityiq.com

4.1463 reviews
Internet & Software

IdentityIQ

About IdentityIQ

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.

IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: identityiq.com
Website: identityiq.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Internet & Software

Call Write a review

IdentityIQ reviews

463 approved reviews, newest moderated first

Robert
Dec 10, 2022
Great service both the agent and…
Great service both the agent and supervisor was amazing 👏
Response from IdentityIQDec 12, 2022
Thank you for your reivew, Robert! Our team is happy to assist.
Report
Candy
Dec 8, 2022
I was lucky to have the honor of…
I was lucky to have the honor of speaking to Ron about questions regarding a recent notice on my account! If only EVERY company could have someone like Ron life would be easier!!!. He was most professional, knowledgeable, kind and quick with resolutions. I can’t thank YOU enough for providing someone as unique as Ron! He is truly a rare individual in todays world! What a fantastic customer service representative! Thank you again! Fondly, Candice Miller
Response from IdentityIQDec 9, 2022
Thank you so much for your kind review! We are pleased to hear about your experience with Ron. We will let him know what a great job he's doing!
Report
Travis B.
Dec 8, 2022
Identity ID helps you keep your credit intact My experience with identity iq was…
My experience with identity iq was great I've been dealing with Mark Jackson for the last couple of months he is excellent with helping me stay on track with my credit he helps me keep my credit in order I love identity IQ Mark Jackson is the man
Response from IdentityIQDec 8, 2022
Hi Travis, thank you so much for sharing your great experience with us! We are happy to hear Mark has been doing a great job assisting you!
Report
Jen
Dec 8, 2022
Ron made sure to answer all my…
Ron made sure to answer all my questions and went above and upon. Very helpful! Thank you so much again!
Response from IdentityIQDec 8, 2022
Thank you for sharing your experience with Ron! We are always happy to assist and answer your questions!
Report
Ebony F.
Dec 7, 2022
I called in to cancel my account…
I called in to cancel my account because I just couldn't understand how it all worked and even though I was canceling Kariana listened to what I was saying and realized she could help. Without making me feel dumb she went over things I actually had questions on but couldn't figure out how to ask. I ended up keeping my service and I realized that it's ok to call in and ask for help.
Response from IdentityIQDec 8, 2022
Thank you for your review! We are happy to hear you enjoyed your experience with Kariana. Our 100% U.S.-based customer support is happy to assist. Feel free to contact us anytime you have questions!
Report
Respectable Business O.
Dec 7, 2022
Horrible customer service
Horrible customer service! Would not recommend for any service of any kind. For IdentityIQ shame on you for the way you treat people. You would not treat your family or employees with slow and unresponsive service! Run away! Their 4 or 5 cancellation pitches are ridiculous! It is ear drum abuse! They are bullies and force you to listen to all their pitches because it serves them not you the consumer! Its all about them!
Response from IdentityIQDec 8, 2022
Thank you for your review. We apologize for your experience. Please give our Customer Support Team a call, so we can make it right.
Report
Luxury Lotus S.
Dec 6, 2022
Around 11/26/22 I was charged $21.99…
Around 11/26/22 I was charged $21.99 however, when I logged in 12/5/22. I only have access to the free account. I called and it was just a waste of time! I cancelled and they said I still can’t get a refund even thought they charged my credit card and did not render the service. Worse experience ever! Would not recommend.
Response from IdentityIQDec 6, 2022
Thank you for your review. We apologize for your experience. Please give our Customer Support Team a call, so we can make it right.
Report
Christina
Dec 6, 2022
Anthony was a pleasure to speak to and…
Anthony was a pleasure to speak to and helped me out very quickly to resolve a problem I had. Thank you Anthony I hope to get you in the future when and if I need to call in again.
Response from IdentityIQDec 6, 2022
Thank you for your review, Christina! We appreciate you sharing the great experience you had with Anthony.
Report