IdentityIQReviews of identityiq.com

Response from IdentityIQAug 20, 2026

Hello Joe, thank you for allowing us to review your concerns. We reviewed your account and want to clarify that we have no record of you calling to request a cancellation of your service. Our records show your membership was created through a third-party partner. While we do work with partners who offer our credit and identity theft monitoring services, they are required to clearly disclose our memberships. After we received your review, we spoke to you on August 18, 2026, where we processed your cancellation and issued 3 refunds. You expressed that you found this satisfactory. If you have any additional questions or concerns, please don't hesitate to contact our U.S.-based Customer Care Team at 877-875-4347.

Response from IdentityIQAug 6, 2026

Hello, in order to sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We previously requested your account information to investigate your claims, but have not yet received a response. In order to review the specifics of your account, we need to connect with you directly. Please call our Customer Care Center at 877-875-4347 with your account email or member ID, or reply to us on Trustpilot so we can have a representative personally assist you.

Response from IdentityIQAug 6, 2026

Hello Zaki, we understand cancelling any subscription can be frustrating. You have two options: call our Customer Care Team during business hours, or, where available, use the cancel button in your member dashboard. If online cancellation isn't available on your account, we require phone verification to confirm your identity before processing the change. Since we handle sensitive personal and financial information, this extra step protects your account from unauthorized access and fraud. We appreciate your patience with this.

Response from IdentityIQJul 23, 2026

Thank you for sharing your experience with our Customer Care Center, Vana! We're so glad to hear that we were able to assist.

Response from IdentityIQJul 23, 2026

Hello Gina, we appreciate you sharing this feedback and understand your concern about both the charges and the handling of your cancellation request. To clarify, in order to sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We take complaints about our sales process seriously and regret that your experience did not meet our standards. We previously requested your account information to investigate your claims, but have not yet received a response. In order to review the specifics of your call, verify the charges you mentioned, and understand how you were signed up, we need to connect with you directly. Please call our Customer Care Center at 877-875-4347 with your account email or member ID, or reply to us on Trustpilot so we can have a representative personally assist you.

Response from IdentityIQJul 8, 2026

Hello Rosamaria, Thank you so much for taking the time to share your positive feedback. We're thrilled to hear that our team was able to assist you promptly with your fraudulent situation and provide the level of care and customer service you deserved. Helping protect our members and resolving issues quickly is at the heart of what we do at IdentityIQ. Your kind words mean a lot to us and motivate our entire team to continue delivering the exceptional service our customers depend on. Thank you again for choosing IdentityIQ.

Response from IdentityIQJul 1, 2026

Hello Shiran, Thank you for your feedback. We understand why verification requirements might feel frustrating. Let us explain why this step matters. Because we provide identity theft protection services, which include credit monitoring and alerts that notify a member when credit is being sought in the member's name, we do not process cancellation requests received from anyone but the member. This requirement is in place to prevent fraud. Specifically, if someone is seeking to use a member's identity to obtain credit without the member's authorization to do so, if that same person cancelled the member's account with us first, then the member may not be notified that someone is attempting to use their identity to obtain credit. This requirement is not in place to create friction but to protect our members. We attempted to reach you on June 26 and June 30, 2026, via phone, voicemail, and text, but have not received a response. We genuinely value your feedback. If you'd like to discuss this further, please reach out at 877-875-4347.

Response from IdentityIQJun 19, 2026

Thank you for sharing your experience with our Customer Care Center, Tan! We're always happy to assist