Amanda P.
I have been trying to cancel this…
I have been trying to cancel this account for MONTHS, and the process has been unbelievably difficult. There is no clear or simple option to cancel the membership online. Instead, customers are forced to call and wait on hold for an unreasonable amount of time just to stop being charged. Even more concerning, I have repeatedly tried to move my account to the Basic/free option, yet over the past three months my account has been moved back to a paid membership and my credit card has continued to be charged. I cannot find anywhere in my online account to permanently cancel the paid membership or prevent this from happening again. The pricing and membership structure are also extremely confusing, and the lack of a straightforward online cancellation option feels intentionally designed to make it difficult for customers to stop recurring charges. I also attempted to file a complaint with the Better Business Bureau but had difficulty locating the company’s correct legal entity name. At this point, after months of attempting to stop these charges, I am extremely frustrated and concerned by these business practices. I would strongly caution anyone considering signing up for this service.
Response from IdentityIQSep 10, 2026
Hello Amanda, We're sorry to hear about your experience. Your concerns about the cancellation process and repeated charges are serious, and we want to help investigate what happened. We requested more information on Trustpilot so we can locate your membership and investigate your concerns, but we have not received a response. To verify your cancellation request, please call our Customer Care Center at 877-875-4347 or reply to our Trustpilot message with your account email or member ID so a Customer Care Center member can personally reach out to assist you.