IdentityIQ Reviews | Read Customer Reviews of identityiq.com

IdentityIQReviews of identityiq.com

4.1463 reviews
Internet & Software

IdentityIQ

About IdentityIQ

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.

IdentityIQ (identityiq.com) has 463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: identityiq.com
Website: identityiq.com
Category: Internet & Software
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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IdentityIQ reviews

463 approved reviews, newest moderated first

Ivan D.
Jun 21, 2023
it was a good experience.
It was a good experience.
Response from IdentityIQJun 21, 2023
Thank you for sharing your experience with us, Ivan! We are happy to assist.
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Alvin C.
Jun 21, 2023
The customer service to me was top…
The customer service to me was top notch. I had tons of questions and they were able to answer them and give me additional information that was very useful. I highly recommend.
Response from IdentityIQJun 21, 2023
Thank you for your review, Alvin! We are happy to hear you had such a great experience with our Customer Care Center. However, it looks like you rated us 1-star. Please let us know how we can improve.
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Linda T.
Jun 17, 2023
It's important to listen - you're a great asset to your company!!You listened and did what I asked you to do!
You listened and did what I asked you to do professionally & understood why I was calling. Thank you! It's easy to see why you're a supervisor - you're very skilled at handling issues you didn't cause!
Response from IdentityIQJun 20, 2023
Thank you so much for your kind words, Linda! It's our priority to actively listen and provide professional assistance. We're delighted to have you as a satisfied member and appreciate your recognition of our skills in problem-solving.
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Elijah B.
Jun 16, 2023
Very helpful.
Very helpful.
Response from IdentityIQJun 16, 2023
Thank you so much for your 5-star review, Elijah! Our Customer Care Centers are always happy to assist.
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Deidryck T.
Jun 16, 2023
Lesha is exquisite
Lesha provided by far the easiest and stress free process of canceling my membership. She provided exquisite service and sense of humanity within a professional manner. Hands down a team member I would be proud to say is on my team!
Response from IdentityIQJun 16, 2023
Thank you so much for your kind words and positive feedback, Deidryck! We're thrilled to hear that Lesha delivered an exceptional experience during your cancellation process. We are proud to have her as a valued team member. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
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Laurice A.
Jun 14, 2023
The Customer Service Agent I spoke to…was pleasant, knowledgeable and through
The Customer Service Agent I spoke to was very knowledgeable about the products and services. Her recommendations was SPOT on ! !
Response from IdentityIQJun 14, 2023
Thank you for sharing your positive experience with our Customer Care Center! We appreciate your feedback and thank you for choosing us.
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mayra S.
Jun 14, 2023
What can I say about my customer Jasmine was amazing customer service she was very sweet very patient very polite understanding with my situation she was amazing thank you so much Jasmine.…
What can I say about my customer service was the best of all the employee that guide me was for me was Jasmine she was very kind very patient very happy she asked me how was my day was going guiding me through the day with the app if I had any questions she was so happy to guide me and understood my situation I really love the way she treated me thank you so much Jasmine you are the best customer service the guide me through the app.😊
Response from IdentityIQJun 14, 2023
Thank you for your review, Mayra! We appreciate your kind words about Jasmine's exceptional treatment, and we'll make sure to pass on your appreciation to her. Thank you for choosing us, and we look forward to providing you with continued excellent service!
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Julie
Jun 14, 2023
Great experience, excellent service
I first spoke with Jessica who was extremely nice and helpful. She sent my case over to her Supervisor Vic. He contacted me immediately and we have been working together to get my situation in order. I was overwhelmed in the beginning but he has helped me get a plan in place and it’s made the process easier. He definitely goes above and beyond.
Response from IdentityIQJun 14, 2023
Thank you for taking the time to share your positive experience with Jessica and Vic! We're glad to hear that Jessica was both nice and helpful during your initial interaction. We're also delighted that Vic promptly reached out to you and has been working closely with you to address your situation. We truly appreciate your feedback and we're here to support you every step of the way!
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