IdentityIQReviews of identityiq.com

Good Morning - I spent over 45 mins on the line yesterday with credit specialist Jessica and she is the epitome of customer service! She exemplified all the critical components of what customer means and what most of not all companies have moved away from! She educated me on additional products and services you all provide and guided me through adding my utility bill to help boost my credit. She displayed confidence, calmness, patience and made sure I had all information and tools to make the best decision for myself to be successful in the future related to monitoring my credit and the company supporting in monitoring any identity theft. She was extremely professional, displayed an abundance of active listening skills as well as excellent problem solving skills! Many organizations talk about moving into a more customer focus customer centric method in providing a great customer experience which is rarely the cast. However, you have a winner on your team and she is absolutely the definition of a great customer experience and me walking off the phone feeling extremely confident and very well educated! So kudos to Jessica and thank you for having such a great employee who cares but a future leader! Regards, Jonathan

Hard to cancel. Scam

These 5 stars are for Vick. He was super helpful and patient. I was transferred to him from the rep that answered my call. She tried to answer my questions but sounded like she was reading her responses. I even asked her if she actually understood what she was telling me or if she was just reading the computer screen. She said she did understand and that she has the app on her cell phone. But if I had to bet money on it...I'd bet she was just reading the screen. Vick on the other hand...very patiently, answered all my questions and explained everything to me in laymen's terms. There's still ALOT to learn about the Bitdefener app that I haven't figured out yet. I'm sure Vick would've answered all my questions, but I felt bad because I had taken up an hour of his time already. He emailed his contact info to me and said I can contact him any time I have questions. Great customer service!

My experience with Vick was great. Thanks for rendering your service with such a great patient, putting me first and with professional attitude. I really do appreciate you for taking time to assist me. Elizabeth

Jasmine was very helpful polite and took her time with me very pleasant and assured that everything was completed. Jasmine went through everything with me step by step thank jasmine you the best thank you for being patient as well

Great customer service & very informative agent.

My Rep was very courteous & efficient with assisting me resolve my matter. Even tho I was canceling my plan, she offered me quite tempting deals & remained friendly.

Customer support was extremely friendly and helpful when I was having a technical issue. They were able to resolve the issue quickly.