iconhookah.comThe best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
iconhookah.com (iconhookah.com) has 415 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
Excellent
Smoking & Tobacco · Gardena
Excellent
415 approved reviews, newest moderated first
Lihay Ben S.
Very slow response in chat
Response from iconhookah.comDec 29, 2023
Dear Lihay, thank you for your opinion, we are working on improving our customer support and trying to improve our service. Best regards, Icon Hookah Team.
Anvar Y.
Package was sent to billing address. I live in FL but billing address in CA. So I didn’t receive the package. I cannot try it and leave fair review
Response from iconhookah.comDec 19, 2023
Hello Anvar, I hope you are doing well. I just wanted to inform you that your order was shipped to the address that you provided during the checkout process. The shipping address you provided was in CALIFORNIA, not FLORIDA. Please note that we do not change customers' addresses on our own and we always ship orders to the address that the customer has provided. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your understanding and have a great day!
giannis M.
Very good items...
Gregory B.
You do well on your own time delivery and when a package is bad for a long time with that and service is great
Aniya M.
Very great customer service and products are quality!
Jeff B.
I bought a hookah as an anniversary gift due to a shared love of Hookah. I bought the stem from a different company and wanted a base that was fitting for the hookah. I wanted it to be a surprise, I made all of the plans, paid extra for a few items to be shipped express. I received the item on time…. Except it was not what I ordered. I contacted customer service who did not respond for 2 days which is fine. It was the weekend. They offered a partial refund. I said no, that I wanted what I ordered so it could match the stem. They didn’t respond. I messaged again. No response. And again each day. I was kind and polite. Until now. I just want what I ordered. And they refuse to contact me back or make what THEY messed up right. I’m not asking for anything except what I paid for. DO NOT BUY FROM THIS COMPANY. They do not care and they will steal your money. They ruined the gift and did not care.
mike
Good products, price and shipping
Abobakr B.
I sent email to email hello@iconhookah but no one even cared and replied to me.