Chloe F.
Items were missing from my order
Items were missing from my order. Major turn off. I love my godzilla hookah bowl but the size is accurately recorded in the description. It does not fit all or most hookah devices. The size and specific hookah should be innthe description so people will know if the bowls will fit their device. Im afraid I won't be able to use it often but it looks amazing.
Response from iconhookah.comDec 23, 2025
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We sincerely apologize for the missing items in your order — that’s absolutely not the experience we want for our customers, and we understand how frustrating that can be. Please feel free to reach out to our support team so we can review this and make it right. We also really appreciate your honest feedback regarding the Godzilla hookah bowl. We’re glad to hear you love the design, but we completely understand your concern about fitment. Your suggestion to clearly list specific size details and compatible hookah devices is valid and helpful, and we’ll be sharing this with our product team so we can improve the description and set clearer expectations for future customers. Thank you again for taking the time to let us know — your feedback helps us improve.