iconhookah.comReviews of iconhookah.com

Delivery time was outstanding earlier then expected and the flavor of the shisha lady killer is the best

Amazing deals and prices

Great timing and great product.

Great packaging, speedy delivery and quality products.

i still didn't get the delivery

Good s**t, dope

So I’m posting this in many different places because obviously when you have a bad experience with a company you should share it as much as possible to keep others from sharing your bad experience as well.I ordered a drop shaped hookah base on 10/12 or 10/13 from icon hookah they sent it to me it showed up on 10/21, whatever, the real problem I have isn’t that it showed up damaged. The problem I have is when I reached out to them and requested a replacement on the 21st I get a reply from icon hookah on the 23rd (which fine I reached out on the weekend they got back to me on Monday, that’s fine. Someone named Anthony asked me for photos I send them three photos. (It won’t allow me to post them here or I would). I think all is well however no response so I reach out again saying I wanted to make sure they received my photos. It’s now Tuesday the 26th no response from icon hookah. They send me a request to give them a review score to boot. So I figure icon hookah likes reviews I’ll give them reviews fine. ***update they sent me a return label on 10/29 and let me know they received their damaged product back on 11/2 asking if I wanted a refund or replacement. I said replacement that same day and have heard nothing since from them. Simply awful. Using 5* hookah instead.**** ***new update since i just received this from trustpilot themselves telling me the following: Trustpilot Hi Albert iconhookah.com would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline. so yeah i thought i should update you on what has happened since. In fact here is the receipts in timeline format: On Thu, Nov 02, 2023, at 07:45 PM, Icon Hookah Support (supportaticonhookah) wrote: Hide original message Hello, we received the package. Let us know if you want a replacement or refund. Thank you. Best regards, Anthony On Thu, Nov 02, 2023, at 08:51 PM, ME (myemailaddress) wrote: I'd still like my replacement. I hope I can expect this one to not arrive damaged and quickly, please? Thank you, (myemailaddress)On Thu, Nov 09, 2023, at 02:21 AM wrote: You’ve had plenty of time with my money now. Please refund me instead. Icon Hookah Support (supportaticonhookah) To: ME Thu, Nov 9 at 10:00 AM Hello. I apologize for the late reply. Your refund has been issued today. Best regards, Anthony. so when they didn't respond to my response on 11/2 i emailed them again on 11/8 saying pretty much forget it you took too long two which then they reply almost immediately and refund me. so when a companies own website states "Please allow us up to 24 hours to respond to support queries." and they don't respond for let's see the first time was 10/23 to 10/30 for a response that's 7 days and then 11/2 to 11/9 that's also 7 days yeah the 24 hours flew right out the window along with my business to iconhookah

I tell everyone I know that does smoke hookah and have their own to order from this sit. Best site I've used for shisha and equipment!