Customer
Quick shipping
Quick shipping
Response from iconhookah.comNov 22, 2024
Thanks for the feedback! We’re glad the shipping was quick for you. Let us know if you need anything else!
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
iconhookah.com (iconhookah.com) has 415 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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415 approved reviews, newest moderated first
Customer
Quick shipping
Response from iconhookah.comNov 22, 2024
Thanks for the feedback! We’re glad the shipping was quick for you. Let us know if you need anything else!
Maseeh
The flavors are fresh which matters the most. Also some flavors are sold by one name and you get another one. I ordered Ice Blueberry but I got only Blueberry.
Response from iconhookah.comNov 22, 2024
Thank you for your feedback! We're glad to hear you’re enjoying the fresh flavors. We apologize for the mix-up with your order. Please reach out to us through our support email or contact page on our website, and we’ll look into this for you!
Ashley E.
Never received my package.
Response from iconhookah.comNov 22, 2024
We're really sorry to hear that you haven't received your package. Please contact us through our support email or the contact page on our website, and we'll look into it right away!
Jervon M.
Great products and customer service.
Response from iconhookah.comNov 22, 2024
Thank you so much! We’re thrilled to hear you’re happy with both our products and customer service. Let us know if you need anything else!
Victoria
Quick delivery! Amazing choice
Response from iconhookah.comNov 22, 2024
Thank you! We’re so glad you enjoyed the fast delivery and our selection. Let us know if there’s anything else we can help with!
Balan D.
Not delivered the items
Response from iconhookah.comNov 22, 2024
We’re sorry to hear your items haven’t been delivered. Please reach out to us through our support email or contact page on our website, and we’ll resolve this for you as quickly as possible!
Anel H.
Icon Hookah offers an impressive array of hookah products and accessories, catering to both beginners and seasoned enthusiasts. Their website is well-designed, making it easy to navigate and find specific items. The product descriptions are detailed, helping customers make informed decisions. They provide a variety of hookahs from traditional designs to modern, sleek models, ensuring there's something for every taste. Icon Hookah also stocks a wide selection of flavors and coals, complementing their hookah offerings perfectly. Customer service is prompt and helpful, with inquiries answered swiftly through their contact options. Shipping is efficient, and orders arrive securely packaged. Overall, Icon Hookah stands out for its quality products, user-friendly website, and excellent customer service, making it a top choice for hookah enthusiasts looking for reliability and variety online.
Response from iconhookah.comNov 22, 2024
Thank you for such a thoughtful review! We’re thrilled to hear that you had a great experience with our products, website, and customer service. We work hard to provide a seamless shopping experience and high-quality products for all our customers. If you ever need assistance or have any questions, feel free to reach out—we’re always happy to help!
Fadi S.
It was perfect and specially the wrapping of the products so it don’t get damaged on the way but the only thing that I didn’t like is how much the shipping was, I ordered $40 worth of products and the shipping turned out to be $37 something which was a ripoff.
Response from iconhookah.comNov 22, 2024
Thank you for your feedback! We’re glad you were happy with the product and the care taken in packaging. We understand your concern about the shipping cost and truly appreciate your input—it’s something we’re constantly working on improving. If you have any further questions or concerns, please feel free to reach out to us through our support email or contact page!