Alex
Grateful for the support
Happy with the support I got after leaving a 1 star review. I never signed up for a subscription and it wouldn’t let me cancel it. After finally finding an email address someone reached out straight away and sorted my issue asap. Updating my review based on that. Part of the original review to ensure you make necessary changes: I hit the cancel subscription button so many times and it doesn't take me anywhere. Worrying thing... there's no help or live chat button. Posting this here to make sure this doesn't happen to anyone else and hopefully a professional from the company sorts this out.
Response from IconJun 22, 2026
Hi Alex, We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been. This is not the experience we want anyone to have with Icon, and we’d appreciate the opportunity to make this right for you as quickly as possible. If you could please reach out to us at [email protected] with the email address linked to your account, our support team will look into this as a priority and help get everything resolved for you. As an update, we have added a live chat widget to our website now. Customer feedback like yours is crucial and deeply appreciated as we continue to improve your experience and others. Thank you for bringing this to our attention. - Kennan (Founder)