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Boris
Oct 16, 2025
Charge money without prior consent
In addition to having quite miserable results they charged me 400 without any explicit authorization. Their support email address doesn't respond at all. Looks like there's only one guy working on it, mostly on marketing and money pulling.
Response from IconMay 17, 2026
Boris, we deeply apologize. Getting charged $400 without explicit authorization and then not hearing back from support is unacceptable on both fronts. To be honest, our 2025 billing flow didn't require explicit confirmation for certain plan changes and our support was understaffed. This was a terrible experience for our clients and we have since fixed it. We've reworked the system so any charge requires explicit confirmation. We’ve staffed up on our support team so we can respond to inquiries asap. Sorry we blew it here. If we haven't refunded you already, please reach out to [email protected] and we'll process it immediately. - Kennan (Founder)
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Alex K.
May 23, 2025
Bait and switch
Snake oil. Bait and switch. They tried hard I think but they spent more time making saas onboarding automation to upsell/cross sell than on the product functionality. I know they are trying but just premature and its made to look much further along than it is.
Response from IconMay 17, 2026
We appreciate the honest feedback Alex, and we are so sorry for this frustrating experience. We had our priorities backwards and it’s embarrassing to look back on. Output quality was subpar as a result of over-relying on AI - it was a mistake to not add humans in the loop. Since then, we’ve moved to a human-led process and integrated human review throughout the entire process. If there’s still a refund hanging or if there's anything else I can do, email [email protected] and we’ll close it out today :-) - Kennan (Founder)
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