James B.
Total mess
The platform is unstable, buggy, and feels half-finished. I had constant issues editing videos, features that don't work as advertised and no real support. Cancelled my account immediately. What a waste of time and money!
Response from IconMay 17, 2026
Hey James, we are so sorry for the frustrating experience, it should not have happened. We didn’t deliver on output quality because we were over-reliant on AI workflows - this was a mistake. We’ve pivoted away from this; we now work with real human creators and incorporate human review for each step of the creative process. We’ve spent a lot of time fixing the core reliability issues and rebuilt major parts of the platform to make it stable. We’ve also added more support staff so we can respond to customers immediately. If your refund didn't process correctly when you cancelled, email us at [email protected] and we’ll get it done today :-) -Kennan (Founder)


