IceCarats is your go-to destination for timeless, high-quality jewelry that celebrates life’s most cherished moments. Our collection includes engagement rings, necklaces, bracelets, earrings, and personalized pieces, all crafted from 925 Sterling Silver and 10k, 14k, 18k Solid Gold, reflecting elegance and superior craftsmanship.Enjoy a seamless shopping experience with free shipping on all orders, plus the assurance of a lifetime warranty on every piece, guaranteeing your jewelry remains stunning for years. Our easy and hassle-free returns policy ensures complete satisfaction with every purchase.Discover IceCarats today and find the perfect jewelry to make every occasion unforgettable.
IceCarats Jewelry (icecarats.com) has 51 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
icecarats.com
Website
icecarats.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
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The company replied to 96% of reviews.
Latest
Most recent review: June 2026.
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I have to say that after reading some of the negative reviews out there, I was a bit hesitant to order a 14k gold necklace from them. However, they had what I wanted at a fair price, so I decided to give them a try. Boy, am I ever glad I did! These folks were FANTASTIC to work with! I had initially ordered one style but discovered on their website shortly thereafter (but before delivery) an alternative that I felt might be more appropriate for the heavy pendant I was going to hang from it. I went on their website on a Friday night and was shocked to see that their online chat was actually active. After conversing with their representative, we both agreed that the alternative style would be a better fit. To save time, she told me it would be okay to go ahead and order the new style and just get back to them when the original order arrived in order to initiate a return. I did so, and their return process could not have been more seamless. They had the original order picked up by our UPS delivery guy, and they issued a full refund the same day they received the return with no charge for the return shipping. The new order arrived in the matter of just a few days, and the necklace was EXACTLY what I was looking for: high quality, very attractive, and strong. I can honestly say that IceCarats is one of the best online vendors I have ever used. My sincere thanks to the entire IceCarats Team for making my purchasing experience such a pleasure!
Response from IceCarats JewelryApr 15, 2025
Hi David,
Wow—thank you so much for your kind and thoughtful review! We're absolutely thrilled to hear that your experience with IceCarats exceeded your expectations, especially after feeling hesitant at first.
It truly means the world to us that you gave us a chance and placed your trust in us. We’re so happy we could help you find the perfect necklace for your pendant. Our team works hard to provide outstanding service and a seamless shopping experience, and it's incredibly rewarding to know it made a difference.
Thank you again for your support and kind words. We hope you enjoy your beautiful necklace for many years to come, and please don’t hesitate to reach out if there’s ever anything else we can help with.
Warmest regards,
The IceCarats Team
JG
Jeffrey G.
Spent almost $600 for a plastic chain!
I ordered a “14K Solid Yellow Gold 3mm Rope Chain Necklace” from Ice Carats for my fiancé’s birthday in a few days. It came to a total of $567. I received it and it was way too light to be a solid chain. I lightly pressed my nail on it, and it dented the chain. This is the worst SCAM. I have requested a return and I hope I am not charged for it.
Response from IceCarats JewelryMar 12, 2025
Hi Jeffrey,
Thank you for reaching out and sharing your experience.
We’re sorry to hear that the necklace did not meet your expectations, especially given its importance as a gift. Please know that IceCarats sells only 100% authentic, high-quality fine jewelry, and we stand firmly behind the integrity of every item we offer. Solid gold refers to the metal type, which your item is, 14K solid yellow gold, versus gold filled or gold plated. We understand this can be confused with the design/construction of the item you purchased, which in this case has a hallow design.
As a small business proudly serving customers for over 14 years, we take all customer concerns seriously. While this necklace has been well-received by many customers and we have not encountered similar feedback regarding its quality, we appreciate your comments and will share them with our internal team for review.
We also want to reassure you that our 30-day return policy is in place for situations like this, where an item may not meet expectations.
At this time, we can confirm that your return has been received and a full refund has been issued to your account.
We appreciate the opportunity to address your concerns, and if there’s anything further we can do to assist, please don’t hesitate to reach out.
Best regards,
The IceCarats Team
AF
Andrew F.
***SCAM ALERT***
***SCAM ALERT***
Ordered a solid gold chain and they sent me a plastic piece of junk. First they tried to gaslight me and tell me an obviously plastic piece of junk was real
Gold. Then they offered up some sketchy return policy where they would come to my house to pick up the "high value item" personally. They made it impossible to return and now I've handed it over to the bank and authorities to deal with. Wish I would have never ordered anything from this horrible company.
Response from IceCarats JewelryJan 30, 2025
Hi Andrew,
I'm very sorry to hear about your experience. I understand how frustrating this must be, especially when ordering something as valuable as a gold chain.
We take situations like this very seriously, and I appreciate you bringing it to our attention. However, we would like to reiterate that our products are authentic gold. Each piece is tested before sale and marked with a jewelry stamp to indicate its metal composition. That said, we understand that not all products meet every customer’s expectations, which is why we offer a 30-day return policy on all our items.
We have further reviewed your order to ensure that all necessary steps have been taken.
First, we’d like to clarify that IceCarats arranges return pickups for high-value items to ensure they are handled securely. This process is meant to make returns easier for you, as you wouldn’t need to print labels or package the item yourself. These pickups are facilitated by UPS, not directly by our company—we simply schedule the service, and UPS collects the package on our behalf.
Second, we reviewed your return request and confirmed that a UPS pickup was scheduled for you on January 24th. According to UPS tracking number 1ZR6E8162690553718, the initial pickup attempt was unsuccessful because the item was not ready. UPS returned on January 27th, but the pickup was refused by someone at your residence.
If there was any misunderstanding regarding the pickup process, we’d be happy to assist you in scheduling another UPS pickup. Alternatively, if a pickup is not convenient, we can provide a prepaid return label, allowing you to drop off the package at a UPS facility in your area.
We understand your decision to escalate this matter with your bank, but we’d still like to resolve this directly with you. Please let us know how you'd like to proceed, and we’ll do our best to assist you.
Best regards,
The IceCarats Team
LD
Leanne D.
Recently purchased a 4 way Catholic…
Recently purchased a 4 way Catholic cross for my son. Could not be happier. It is exactly as I ordered. Arrived ahead of their target delivery and the presentation was excellent. Highly recommend
Response from IceCarats JewelryJan 30, 2025
Hi Leanne,
Thank you so much for your kind words! We're delighted to hear that you’re happy with the 4-way Catholic cross and that it arrived ahead of schedule. We always strive to provide quality products and excellent service, so your feedback truly means a lot to us.
We appreciate your recommendation and look forward to serving you again in the future! If you ever need anything, please don’t hesitate to reach out.
Best regards,
The IceCarats Team
VR
Valentyn R.
Excellent Service and High-Quality Products!
I’ve had an outstanding experience shopping at Icecarats. The product selection is vast, and the quality of the jewelry is remarkable. The customer service team is responsive and helpful, ensuring that all my questions were answered promptly. Shipping was fast, and the items arrived beautifully packaged. I will definitely be shopping here again and highly recommend Icecarats to anyone looking for high-quality jewelry with excellent service!
Response from IceCarats JewelryOct 21, 2024
Dear Valentyn,
Thank you so much for your wonderful review!
We’re absolutely thrilled to hear that you had such a positive experience with IceCarats. It’s great to know that you found both our product selection and quality to your liking, and we’re glad our customer service team was able to assist you promptly. We take pride in making sure our customers have a seamless shopping experience, from fast shipping to beautiful packaging. We truly appreciate your recommendation and look forward to serving you again soon! Thanks for being a part of the IceCarats family! 💎
Sincerely,
The IceCarats Team
EH
Erick H.
Overall good though USD > CAD conversion rate is a bit up
Good service the agents were pretty generous in devoting their time when I had to make custom requests for the ID bracelet however the CAD rate is a bit above the market
Response from IceCarats JewelryNov 8, 2024
Hi Eric!
Thank you for taking the time to share your experience with IceCarats. We’re delighted to hear that you were pleased with our service and that our team could assist you with your custom ID bracelet request. Our customers’ satisfaction is our top priority, and we’re thrilled that our agents could provide the support you needed.
We appreciate your feedback regarding the USD to CAD conversion rate. We strive to offer competitive pricing and will certainly take your comments into account as we continue improving our services. Your insight is invaluable, and we’re grateful for your understanding.
Thank you again for choosing IceCarats, and we look forward to serving you in the future!
Kindly,
Monica
The IceCarats Team
MA
Marjorie
I've had nothing but a great experience…
I've had nothing but a great experience with IceCarats. NEVER had a problem and I've made over 10 puchases in the last 3 years. I recently returned an items with no problems whatsoever. All of their jewerly is hallmarked, I've taken several peices to a local jeweler just to make sure. IceCarats is selling carated gold.
Response from IceCarats JewelrySep 23, 2024
Hi Marjorie,
Thank you for your message! The team at IceCarats is so happy to hear that your continued experience with us over the years has been a positive one! We’ve been in operations for over 13 years and our goal is to ensure that our customers leave happy and if they enjoy their experience, we always hope to see them again soon. Thank you again for taking the time to send this!
Sincerely,
IceCarats Team
GS
Goca S.
Sketchy site
I'm always extra vigilant when considering purchasing from an online shop that has no physical address identified anywhere on their site. So I look up their return policy which clearly states they charge a restocking fee if a return is not received by them within 30 days. However, it doesn't specify what the fee is or even whether it is a flat rate or percentage of purchase. This lack of transparency triggers my spidey sense as it leaves things completely open ended. So I initiate a chat with an agent in order to clarify and get specifics. The agent tells me they do not charge a stocking fee. I quote the return policy. Agent then says they have a life time warranty (I guess trying to deflect from answering the actual). I repeat my question and agent says they will "go check". When they come back they confirm "no restocking fee". I suspect they apply this policy on a case per case basis and leave it ambiguous on purpose so that they can charge whatever rate they like if they decide to. I imagine they would likely just apologize for the agent giving you incorrect information and then refer back to the officially written policy on their site that says they DO charge a restocking fee and you will have no recourse - they can simply withhold whatever amount from your refund. Ambiguous policies are a huge red flag. Not surprised to see there are plenty of 1 star reviews for this site.
EDIT ADDED AFTER COMPANY RESPONSE: Still didn't answer the question. Getting past the (in this case) irrelevant warranty talk (again) company mentions restocking fee in this part of their response: "Restocking fee is only applied if the return window has passed (30 days) and a customer returned an item for a refund but the product returned is damaged with missing pieces, used, or different from what was originally sent." Ok, what happens if the 30 day return window has passed and a customer returns for refund an UNWORN, UNDAMAGED, ORIGINAL CONDITION item? That was always the question and it is pretty easy to understand what is being asked. Are you saying you offer full refunds on unworn/original condition items INDEFINITELY? So someone can return something 2, 3, 4, 12 months later and get a full refund? This sounds highly unlikely and would make the whole "30 day no restocking fee" statement completely unnecessary. Company's response only confirms my original review. I repeat, vague policies = buyer beware.
Response from IceCarats JewelryNov 9, 2024
Hi Goca,
Our team had just acquired this account and discovered your review so thank you for taking the time to share your experience. We deeply regret the confusion you experienced with our return policy and we are hoping we could turn this experience around into a positive one.
To clear the confusion, all orders returned within 30 days are not charged with restocking fee. Lifetime warranty then comes in for orders outside the 30-days period. This warranty only covers replacement for items that have damages incurred in normal wear. Additionally, to be eligible for the warranty, your item must be complete (gemstones, pendant if it's a necklace set, etc).
Restocking fee is only applied if the return window has passed (30 days) and a customer returned an item for a refund but the product returned is damaged with missing pieces, used, or different from what was originally sent. There is no specific percentage for the restocking fee as this would depend on the condition of the item being returned.
We hope this information assist. Please feel free to reach out to our customer support team directly through our site via email, live chat or phone for any further assistance.
Sincerely,
The IceCarats Team
Edit:
Hi Goca,
Thank you for your response. We understand that our policies can sometimes be confusing, and we appreciate the opportunity to clarify them.
As a small company, we aim to handle each situation on a case-by-case basis. Generally, refunds after 30 days may be approved, but we do apply a restocking fee depending on the circumstances. In some cases, customers need additional time to decide whether to keep an item or return it, and in other cases, unforeseen issues might delay the return. In these situations, we consider the condition of the item before deciding on the refund and any applicable restocking fee. We mention the possibility of a restocking fee to ensure transparency, so customers are aware of any potential deductions. We encourage customers to contact us and arrange returns within the return window if they wish to avoid such fees.
Additionally, we have not encountered any cases where a customer has returned an item after more than three months and requested a refund. In such cases, we may offer alternative solutions, such as store credit.
For returns within 30 days, as long as the item is in its original condition (complete and undamaged), no restocking fee will be charged.
We hope this clears up any confusion, and we’re happy to discuss further if needed. Thank you for your understanding!
