Adrian
This place is sketchy don't buy from…
This place is sketchy don't buy from them. My mother kindly bought me a gold chain for my birthday. It broke just over 60 days later. I contacted IceCarats for a replacement, but they said they could only issue a credit since they were no longer selling that particular necklace. When I went to order another chain, the only ones available at the same price were *way* lighter in weight, i.e. much much much less gold, than the one my mother initially purchased. So I got a flimsy chain originally, and then when I went to order something for the same price I was only able to order something lighter and *much* less valuable. The original box chain I ordered was 14k gold 1.5 mm and 22" long at $612. When I went to reorder there was not the same size as the one I originally bought, but a 14k gold .9 mm 20" box chain was $1295?? The "lifetime warranty" apparently means we'll replace your item with something that is worth the same dollar amount, except we upped our prices, so the replacement item is actually going to be worth significantly less than the item you originally purchased. What kind of "lifetime warranty" is that?? Strongly suggest you stay away from this site!
Response from IceCarats JewelryApr 16, 2026
Hi Adrian, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns. We understand that your original chain purchased for $612 is no longer available, and that the current options do not feel equivalent in value. We also recognize your concern regarding the pricing differences you encountered when attempting to reorder. Your original purchase was made in September, and since then, there has been a significant increase in gold pricing. This has impacted the current retail value of comparable items, which is why similar chains are now listed at higher price points despite differences in specifications such as thickness and length. Under our lifetime warranty, coverage is based on repair or replacement depending on availability. When the original item is no longer in stock, we offer the closest available alternative or store credit equivalent to the original purchase value. That said, we understand your concern regarding the perceived difference in value. As a courtesy, we made efforts to locate limited remaining stock of the same item you previously ordered and offered it as a replacement option, as it may be among the last units available. This option was also shared with you in our previous email. We regret that this experience has not met your expectations and appreciate your feedback. If you are open to it, we would be happy to review available options with you and work toward a resolution. Warm regards, IceCarats Team