Claudia J.
They don't ship your order unless you threaten to involve the FBI
They claim to have shipped my order but UPS have informed me that they haven't received it at all. They don't respond to my e-mails. When I threatened them with contacting the FBI, the order was shipped.
Response from IceCarats JewelryOct 7, 2024
Hi Claudia, Thank you for taking the time to leave a review. At IceCarats, we take all feedback seriously and aim to address concerns with transparency and integrity. Upon reviewing your claim, we found that our team did process on Saturday 9:38 PM (Nov 25 2023) and it was shipped on Monday, Nov 27 2023 within the expected timeframe. Tracking with international orders does take a few day to update when UPS transfer to international shipping so this is likely why your tracking may have not updated after is left North America. We regret any misunderstanding or confusion that may have arisen. We also want to assure you that we respond to all customer inquiries in a timely manner, as providing excellent service is our top priority. Our team is available on live chat, via phone and email. We did look up your order by the name and email provided here (thank you) and do not have a record of any emails or phone calls from you. If you have contacted us via another email, please kindly provide so we can further assist. We are committed to making sure our customers have a smooth and trustworthy experience. If you have further concerns, please feel free to reach out via live chat, email, or by phone at so we can assist you directly. We hope to clarify any misunderstandings and ensure your future experiences with IceCarats are positive. Thank you for your understanding. Warm regards, Linda Customer Support Team IceCarats Jewelry