Ron B.
Now that the tub has been installed,we…
Now that the tub has been installed,we do have a few issues.#1 we have no control over the jets/air bubbles/water fall.The air control knob does not change a thing.All are on full pressure and water does splash out of tub.#2 the jets do not drain.When you start up the jets you get cold water for a split second,not healthy.#3 the shell is very difficult to replace in the normal position.We did not get it back to the factory position.If you turn tub on the side ,now you have to hook up drain and guess on leaks.I do not recommend this tub to purchase.
Response from Empava Appliances Inc.Jun 23, 2023
Hi Ron Thank you for sharing your feedback and letting us know about the issues you have been experiencing with your new Empava tub. We apologize that your experience did not meet your expectations. Regarding issues you mentioned, please contact our customer service so that we can have a further look into this immediately. We apologize for the inconvenience and safety concern caused by this issue. We understand the frustration and inconvenience, and we would like to assist you with the best solutions possible. At Empava, we value each customer's satisfaction and take our product quality and customer service seriously. We will work with you to address each issue and make it right for you as soon as possible. Best regards, Empava