Insurance Auto AuctionsReviews of iaai.com

Customer service is horrible. Sit on hold forever and the staff is very unprofessional. Unknowledgeable about account services which is what you think they would be experts on.

Horrible people to deal with. I purchased a vehicle, and found out they deceptively and ignored critical information about the engine type. I have been doing this business for more than a decade. I explained to them that they left the engine type information blank. The manager immediately started getting defensive and rude. He demanded I pay and that he did not care if it was a deceptive sale. I asked that they resell the vehicle so that I can recover some of my funds. Immediately after they received my payment, they ignored my request to resell the vehicle. No accountability would constantly issue threats and always charged fraudulently and sometimes made-up fees. Clearly, IAAI is too big to care about its clients and its image. Hopefully, the government creates a law to allow more competition. Hopefully, they are removed from operations altogether. If possible, avoid IAAI at all costs.

Deceptive description of vehicle. I bought a kia soul at Des Moines Auction on 02/21/2023 (Stock#:35071562) was listed at Des Moines, IA. In the car description IAAI showed that the airbags were intact. However, when the vehicle was delivered to me, the driver's seat airbag and the roof airbag were deployed. That was deceptive and scam to increase bidding. I wouldn’t buy that car with that money if I knew all front seat and roof airbags were deployed. The description said rear collision. IAAI is heading to scam practices. I’m planning to file federal complaint. This is pure definition of scam, put a fake description in order to increase the car value. Very disappointed, I can’t believe IAAI want to do to. This is self destructive path.

Honestly biggest scammers out there. They sell cars and when you get delivery half the parts are missing that we’re pictured and when you tell them they tell you to sod off. Scammers

Never hire from transportation iaai app 2 weeks waiting never delivered

***Avoid*** Avoid**** Won a vehicle on auction and after 3 weeks chasing, they saying this vehicle is not existed in their yard. Bunch of lies and dishonest business, especially now that they are in partner ship with Senetiq. Full of rubbish. ****Avoid payments****

Pit Stop Auto Wrecking is doing business with IAA about 30 years. They started charging huge buyer fee,service fee, internet fee, environmental fee (bought a car for $3675.00 with all the fees below came up to be $4553.00) & now $20.00 paying fee. What's the deal??? Watch out for Daniela Cortes at north hollywood office (smart mouth)THIS IS RIP OFF

Deceptive description of vehicle. A 2016 Nissan Rogue S (Stock#: 33727093) was listed at Dayton, OH. Information provided by IAAI showed that the airbags were intact. However, when the vehicle was delivered to me, the driver's seat airbag and the roof airbag were deployed. I contacted corporate headquarters about the deceptive listing of the vehicle. The response I got from them was almost like "too bad." In fact, they said I should have inspected the vehicle before bidding on it! And this was an online auction! My membership has expired and I'm reluctant to renew it.