Insurance Auto AuctionsReviews of iaai.com

Bought a truck camper. Went to pick it up and they had it stored in a public lot. Items missing from pictures and said not their problem--the items were the jacks needed for me to load it on my vehicle. Told to just go buy new ones--they cost over $1000 and were the main reason I bid on the camper. Asked to just have my money returned as the camper was not as pictured, not to mention that forgot to add the entire roof was missing and the whole thing was dry rotted, they just laughed. Don't be surprised if items are removed after you win the auction. Contacted their customer service, told they would get back with me within 24-48hrs (that was 2 weeks ago). No reply--but instead they charge me $50 a day for "storage" fees. Never again.

Their inventory of vehicles are a COMPLETE SCAM!!! They brought my stuff and I have $1500+ of electronics tools missing. Including my cologne. The inventory list of my personal items is a COMPLETE JOKE!!! The manager I spoke to said they don’t go into closed spaces. HER EXACT WORDS AND I QUOTE, “We don’t open gloveboxes or move seats front or back to see underneath. We don’t go into center consoles.” Yet I was handed my phone that was IN THE CLOSED CENTER CONSOLED!!!! The paperwork that was IN THE GLOVEBOX…..IN THE BOX THEY PROVIDED TO REMOVE MY PERSONAL BELONGING!!!! How did you get these in the box if you didn’t go through the console or glovebox to get it? The cop I filed a claim with stated ON CAMERA AND I QUOTE, “ We get called out here to IAAI at least 2 TIMES PER DAY FOR THEFT CLAIMS AGAINST IAAI.” Well I hope someone tries to use this LOANED GPS TRACKED TOOL!!! They went to the vehicle TWICE AT MY REQUEST AND THEY BROUGHT BACK ITEMS I IDENTIFIED AS STILL BEING EXACTLY WHERE I SAID IT WOULD BE!!! Which means they DID NOT DO A COMPLETE INVENTORY OF MY PERSONAL PROPERTY AND MY PERSONAL BELONGINGS ARE STILL IN THE VEHICLE!! I bet those will get stolen too.

Same situation here just last week... I had items taken from my vehicle after it was towed to their facility. All of my bags gone through and pillaged. I had just went to a personal storage the day before to get things out, and placed them in my car, then the vehicle was towed before I was able to get them out. First, I left my personal phone, ID, debit and credit cards in their by accident when I gout out of the car... they took ALL of that. They took an ipad mini, 2 other brand new phones (Samsung Galaxy Notes) I took out of storage to sell, 4 watches, jewelry (rings, necklaces, etc.), credit cards... They even took 10 one dollar bills I had in there, along with about 4 or 5 dollars in change. The biggest thing that got me was my personal phone... I had an SD card in there that had tons of data, and stupid me failed to back it up somewhere else. Years of stuff and memories just gone. They have a bunch of low life's around there with light fingers. The location was in Grand Prairie, TX, but I'm sure all of their locations are the same. Do not trust them. They will be sued, and all the items they stole are way over the felony amount, so it's being investigated. I feel completely violated. Somebody will be prosecuted to the full extent of the law.

Do not trust this company. They will cover up theft for their own profit. I have documented photos with the IAA time stamp at the bottom showing 5/9/24 where these items are in my vehicle. I also have a second set of photos with the IAA time stamp at the bottom showing 5/15/24 where these items are no longer in the vehicle. I asked if there was a storage location or record of items that were removed from the vehicle, which was denied. Upon informing the representative that without some form of documentation showing where my possessions may be, and with the photo evidence I would have to assume that IAA is responsible for theft of my property and would be named as such in my police report. I was shortly after hung up on. Now I am waiting for my insurance and the police to handle it. Unbelievable that they operate in such manners.

HORRIBLE customer service. I spent almost 2 hours on hold with these people, was hung up on twice and then told that the state ID I provided was insufficient. Funny, the FEDS took it to buy military surplus but you guys can't take it to buy crashed cars? No worries, I'll spend my money elsewhere!

Been buying salvage cars for 30 years we buy thousands of cars a year and I understand companies have policies but IA policies are and it shows how the company is doing. Been losing to other salvage auctions sellers as well as buyers because of their policies. I thought maybe with the merger with Richie brothers would be better but an actuality I think it got worse.

Fake bids are placed to jack up the prices totally garbage cars and garbage scam company mafia group. Do not buy anything from them

I am an IAAI buyer for more than 20 years. Why is it that every year the renewal process gets worse as does the customer service? No wonder you lost the major insurance carriers. It's just a matter of time.