Hyundai Motor AmericaReviews of hyundaiusa.com

I have a 2019 Hyundai Santa Fe that has the 2.0 GTI turbo motor. I noticed in January while doing maintenance and had an O2 sensor go bad that our oil had metal shavings showing on the dipstick. I immediately made an appointment with the dealership and was seeking them to repair or replace the motor. The dealership got back to me and told me that there was nothing they could do and that the metal shavings were not excessive later. I called and took the car back in and they found metal shavings in the oil control valve yet again they denied the claim for repair or warranty mind you my vehicle has 80,000 miles on it which the 10 year hundred thousand mile warranty should cover this. Also there is the class action lawsuit for these GDI motors that should cover it as well. Hyundai does not stand behind their product nor their warranties. Please be advised to stay far away from Hyundai Kia Genesis from any purchases as they will leave, you stranded and they will not stand behind their product, leaving you in a huge financial burden as the motor replacements are very costly. I would never recommend anyone to buy a Hyundai. I have taking it in again for motor noise and smelling of burning from the engine compartment today the vehicle had left. My family stranded on the highway where they could have been seriously injured. I have other friends that have been left stranded with their vehicle, catching fire and completely burning to the ground. left them stranded in a place with no phone service. I called recently on Saturday to let the dealership know that the vehicle had fuel smell in the oil and I never received a call back I had to call them and let them know that my vehicle had left. My family stranded to make it a situation in which they still had told me there was probably nothing they could do because Hyundai had denied the claim all the way up through the Better Business bureau through the arbitration with the denial now my family is left without a vehicle and could have been seriously injured.

Hyundai Motor Finance mishandled my account with deceptive practices, misinformation for payoff, incorrect contact info, and a lack of communication. The account is paid in full and is in dispute, and complaints have been filed with the FTC, CFPB, State AG, credit bureaus, and a case for damages. They don't try to find a resolution; they blame the customer! They don’t listen to you, and the notes are a fragment of what you discussed. The deception began with Hyundai receiving double payments for 12 months but never deducting it from my total lease obligation (would have paid $8k over). This is deceptively wrought with chaos. The payment records are different than the ones I collected along the way, making it appear they had deducted in real time. Finally, they said they would refund the overpayments. LaDaysha B. sent a text with an ID number and the check total, but instead, I received a check for half the amount. When we called for a payoff, they gave incorrect information, then sent the payoff check back to the purchasing dealership twice without explanation. No one contacted me when the car was returned, claiming I didn’t want to be called (I asked if they would call the purchasing party), instead, they flagged my credit. Then they claimed no record of the call, convenient responses by the “fixer”(case manager, Allison Griffith), who is patronizing, claiming how she really wants to help. Like saying that she has many customers who want to pay off their leases early. Ridiculous! Zero benefit to paying a lease off early, and has a negative impact. My credit payment was excellent to all creditors for 20 years and paid in full. Now I have to spend hours disputing and pay for a lawyer. The car has so many safety issues, like a one-way sign on the dashboard warning you to turn around immediately. The product is disgraceful, the customer service is inept, and the leadership clearly supports lying and deception to the customer.

I've had a 2022 Santa Cruz for the last 4 years and like the car, but I was wanting to get a 2026. Went to the dealer I get maintenance from, they completely ignored me. When I complained they reached out and said they wanted to make up for it. I gave them a chance and then they totally messed up my mileage with Carfax and won't do anything about it now. So I need to find somewhere else to get my under-warranty truck maintained. I contacted Hyundai Customer Care and they were completely unhelpful. The only way to reset is to get a completely new truck and I want a new SC. I've contacted 20 or so dealers and only 2 have responded with questionable OTD pricing. There was no answer from all of the others. I've got a specific offer now out to the final 4 today and I'm getting nothing but crickets. No effort on their part to sell cars. What is wrong with this company? It's sad that they've gone downhill like this and now, I've got to find something completely different to meet my needs. Thanks for nothing, Hyundai.

⚠️ Buyer Beware – Hyundai Oil Consumption Issue and Terrible Customer Handling I am posting this so other people don’t end up going through the same nightmare I did with Hyundai. My vehicle began burning oil at an extreme and abnormal rate, which is a serious engine problem. Instead of taking responsibility for what is clearly a known issue reported by many Hyundai owners, the company forced me through an incredibly long and frustrating “oil consumption test” process. This required repeated visits and constant monitoring while I was expected to continue driving a vehicle with a known engine problem. The entire process felt like a delay tactic designed to exhaust the customer rather than fix the problem. Even worse, the required testing appears to have caused additional damage to my vehicle that was NOT present before the testing began. Despite this, Hyundai has refused to take responsibility for the additional damage caused during their own required process. So to summarize: • My vehicle developed a serious oil consumption problem • Hyundai forced me through a long testing process instead of addressing it • The testing itself caused further damage to my vehicle • Hyundai refuses to take responsibility The most frustrating part is that oil consumption and engine issues are widely reported across Hyundai vehicles, yet the burden is placed entirely on the customer to repeatedly prove something is wrong. A company that truly stands behind its vehicles would fix the issue. Instead, Hyundai drags customers through months of inconvenience and frustration while their vehicle continues to deteriorate. I expected accountability and support from a major manufacturer. What I experienced instead was delays, deflection, and a complete lack of customer care. If you’re considering purchasing a Hyundai, I strongly encourage you to research the widespread oil consumption complaints first. Based on my experience, the real test of a company isn’t when things go right — it’s how they handle serious problems. Unfortunately, Hyundai has failed that test completely.

Leased a 2025 IONIQ 5 from Sport Durst Hyundai in Durham, NC in August 2025. Two issues, zero accountability. Issue 1: We were explicitly promised Hyundai's Level 2 home charger promotion at signing. Turns out it had ended a month earlier. When we discovered this, the sales rep acknowledged in writing that they'd given us false information and were "working to have Hyundai honor the credit." That was September. It's now December. Total silence. We bought our own charger for $344. Issue 2: They never properly transferred our license plates. Four months later, NC DMV still shows them registered to our trade-in. Also listed the wrong county. Nobody returns calls. Hyundai's response? "Not our problem. We used a third party to run that promotion, and dealers can do whatever they want." Funny, that's not how it works anywhere else: * Amazon uses third-party sellers. Order wrong? Amazon makes it right. * DoorDash uses third-party drivers. Food missing? DoorDash refunds you. * Airlines use third-party baggage handlers. Lost luggage? The airline compensates you. * McDonald's franchises are independently owned. Corporate still enforces standards. If your brand is on it, you own it. That's how accountability works everywhere except, apparently, Hyundai. The car is great. The corporate accountability is a case study in how not to treat customers.

I bought a used 2018 Elantra GT in May 2020. About a year later, the oil change place told me that I was really low on oil and to pay attention to that. Fast forward to 2025, I'm only getting 170 miles for one quart of oil. I'm pouring in quarts of oil every week to keep it at a full level. I do some research and find out there's a Class Action lawsuit that my car's VIN qualifies for. I start the process to get my engine replaced through a Hyundai dealership; only to find out that Hyundai corporate won't replace my engine. Complete crooks. I will literally NEVER buy a Hyundai or Kia again and I've been telling everyone that I know to never buy one.

I purchased a gently used Hyundai Kona, with a documented service record at a Hyundai dealership. Once purchased, the vehicle had to be returned to the Hyundai dealership in my state no less than 3 times for an air conditioning issue. Finally, the local dealer told me the warranty would not cover to fix the issue, because they believe the previous certified Hyundai techs at the out of state dealership caused the problem. Even after filing a customer service complaint with Hyundai Motors and assigned a case manager, they would not honor the work of their own certified Hyundai techs at their Georgia dealership. I’m disgusted that Hyundai Motors is permitted to refuse to cover a repair under warranty by simply saying “yes, it was one of our own branded, trained and certified mechanics but we don’t have to back their work.” I need to know where to file complaints for this, as I want it elevated. Why buy a car with a manufacturers warranty when the manufacturer can just say “nah.” And why do we have certified techs at dealership repair & service depts if the manufacturer can refuse to accept responsibility for the work they turn out?

this korean brand does really well when it comes to design of their cars, very stylish, new sonata is just fire, elegant and powerful at the same time, excellent quality