Hyundai Motor AmericaReviews of hyundaiusa.com

Hyundai Motor Finance and Hyundai Gap Claims are 2 of the most incompetent organizations I’ve ever dealt with, their people useless, clueless and don’t actually care about customer satisfaction. I had the misfortune of exa total loss in March 2024, on sept 6th 2024 the gap company (Safe-Guard) finally sent payment to HMF USA and somehow the payment was lost, so I’m forced to continue paying on a car that I’ve not seen in 8 months because these people are honestly capable of locking themselves in a car with the keys in the ignition. I will never ever purchase anything with Hyundai printed on it. Useless at every level. My case has been escalated for over a month now and I e gotten 1 voice message from them to let me know they’re still locked in the car. if you’re buying a car and getting gap insurance, ask your salesman if the gap insurance is managed by Safe-Guard, if so go through your auto Insurance to get gap coverage, safe-guard is beyond useless and you can thank me later. You’ve been warned!

Subsequent to purchase of a Hyundai Accent, we noticed a significant increase in oil consumption. Researching on the internet, we found that multiple Hyundai and Kia cars had defects in the engine manufacture (See, for example “How to Tell If Your 2011-2019 Hyundai or Kia Engine Might Fail”, 6 Jul 2022; “Hyundai Finally Replace My Engine. Millions of Other Owners Aren’t As Lucky”, 7 Dec 2023). Concerned with our oil consumption, we took our Hyundai Accent to the dealership. Although we showed them the excessive oil consumption, they confronted us with multiple barriers before they would respond – too much. DO NOT BUY CARS FROM HYUNDAI – POOR QUALITY OF CARS AND SERVICE.

when the theta engine on my 2018 Hyundai sante fe went Hyundai had to replace it because of a class action lawsuit. I was told I could be reimbursed for several costs. But filing it took me over 15 hours on the phone, hearing different answers from at least 3 different call centers, a request for arbitration from the BBB and then I received 2 harassing phone calls. The first was telling me they would end the arbitration 10 days before my allotted evidence-gathering time was complete. I gave him a hard NO on that. (they didn't ask, it was a statement, but they couldn't. A couple of days later I got another call from the same guy selling me a circular argument about some other costs I had claimed related to a labor issue. When I read him comprehensive text provided by an actual hyundai tech he said "I can't validate that I'm not an engineer" suggesting I go, at my own expense and buy a professional Hyundai service tech manual which I wouldn't be reimbursed for so I could show him. I was only asking for &120 on that point. the book is probably over &100. To put this in perspective I had some mid-level exec call me and gaslight me over 120 bucks. The dealership agreed I shouldn't have been charged. (the private dealership reimbursed me) this happened over almost 4 months. after all this work I got my 421 dollar reimbursement. I am no longer a loyal Hyundai Customer.

Love my new car, its gorgeous

On 01/18/2024, Jim Ellis Huyndai, 30341, installed a recall Anti-Theft Software Upgrade. When I park the car, I can't get the key out. The manager said it needs a needs a new shifter mechanism. The manager said I can go to my preffered place to fix it. I told the manager I'm leaving the car with him to fix it. I have never heard back from him. 518949H 884046 176606 Mercier Bobb Hyundai should fix the problem for free and provide a free loaner car until the problem is fixed. Honda Motors said it was nhtsa.gov who mailed you about the recall so talk to them. I was referred to Attorney General Consumer Protection where the web site complain form requires a 10 digit home phone number. I called the governor office and they did not help.