Hyundai Motor AmericaReviews of hyundaiusa.com

We have purchased four Hyundai vehicles in the last three years because we believed in the brand. Unfortunately, our recent experience with Hyundai's Roadside Assistance program has completely changed our opinion. Hyundai contracts with AAA for roadside assistance, which in turn subcontracts to local towing companies. After requesting roadside assistance for our vehicle, the tow company damaged the front end and right side of our car while loading it onto the tow truck with a flat tire. Despite numerous calls and emails to both Hyundai and AAA, neither company has accepted responsibility for the damage. Instead, each has pointed the finger at the other, leaving us to pay for damage that occurred while using Hyundai's roadside assistance program. This experience has been extremely disappointing. We expected Hyundai to stand behind the service they provide to their customers, but that simply did not happen. After purchasing four Hyundai vehicles in just three years, we will no longer be purchasing Hyundai vehicles in the future.

I purchased a new 2023 Hyundai Tucson. It came up for a recall in Dec 2025 for the wiring harness on the factory installed trailer hitch. For 6 months they kept telling me there was no fix. In May 2026, I received a letter from Hyundai saying they finally had a fix and to take it in to dealer for repairs. Their repair was to remove the wiring harness completely making it illegal for me to tow a trailer now. When I complained to HyundaiUSA, I was told I would be informed sometime in the future when they are going to actually fix the problem. It took them 6 months for them to decide it was cheaper to disable the trailer hitch instead of fixing the problem. How difficult can this be. Every other car dealership puts trailer hitches with wiring harnesses on vehicles. What is wrong with Hyundai? I guess a 5 cent dust cover is cheaper. I am not holding my breath for them to actually fix it, especially since they said this was the fix.

In November 2023, I purchased a used 2018 Hyundai Santa Fe from Coastal Hyundai in Melbourne, Florida. At the time of purchase, I specifically asked whether the vehicle was Certified Pre-Owned (CPO), and the sales associate assured me that it was. Because I drive frequently, I also purchased an extended warranty which added an additional 60,000 miles of additional protection. Unfortunately, I have experienced problems with this vehicle since the day I picked it up. In May 2025, I brought the vehicle to the dealership due to excessive oil consumption. At that time, the service technician informed me that the vehicle needed a new engine. However, I was told the extended warranty would not cover the repair because the engine was not making a specific noise required for approval. The technician even implied that I should continue driving the vehicle without oil in order to cause further damage so the repair might qualify for coverage, which I refused to do. The engine has since deteriorated further and now requires major repairs. Although the vehicle is still under the extended warranty, I have been told that the warranty will not cover the repairs because the valves are burnt. They stated that while certain components may be covered, burnt valves and the related repairs are excluded. The estimated repair cost is now over $12,000. After researching this issue, I learned about the class action lawsuit involving the Theta II engine used in my vehicle. I also discovered that this lawsuit had already been settled before I purchased the car, but part of the settlement was that they cover the engine to 150,000 miles, the vehicle currently has 101,685 miles. When I contacted Hyundai Corporate, I was informed that my vehicle was never actually Certified Pre-Owned because no CPO certification was ever issued. As a result, Hyundai stated that my vehicle does not qualify for protections associated with the settlement or additional goodwill assistance. Hyundai Corporate also explained that they declined goodwill assistance because of gaps in maintenance history that occurred before I purchased the vehicle (2016-2022). They also said that they would not offer discounted repairs because the car currently has over 100,000 miles, and because I am not the original owner. This is extremely concerning because I relied on the dealership’s representation that the vehicle was Certified Pre-Owned, had been properly inspected and vetted before sale, and the overall reputation of Hyundai being a reliable vehicle. Their best offer was to give me fair trade in value for the vehicle plus a discount on a 2026. I have no interest in ever owning a Hyundai again.

I own a 2025 Hyundai Palisade Calligraphy Nightshade edition. This review is based on personal experience that happened yesterday in NYC. I will no longer be purchasing hyundai autos after my current lease ends. The wipers randomly stop working. Cannot have that happening, especially when it's raining HARD!! Had to drive slow and turn on my hazard lights. In my 30+ years of driving and owning cars, this was the first time a new car had random issues with the wipers NOT operating properly!! If you cannot even get wipers working, you do not belong in the auto industry!! You are putting people's lives at stake with poor manufacturing! This happened twice yesterday. When the rain started, the wipers did not turn on. Turned off and on the cars multiple times and it did not work. Tried this for over 30+ minutes, and it finally worked. Started driving for a few minutes, and it stopped working again! Slowly drove home, which took over 30 minutes, and it still did not work. Tested it again 40 minutes later, and it started working again. This was not a new occurrence. It happend a few times before, I chalked it off to glitching. But now, it may be something more serious. Reached out to the repair center and am scheduling a service visit. If I could return the car or get out of my lease for another brand car, I WOULD! If anyone out there knows how I can do that let me know!!! Forgot to add, while at the parking garage of the store I was at, due to the strong winds, two shopping carts slammed into the front of the car and now there are deep scratches, and paint scratched off. This is very disappointing indeed.

I purchased a brand new Hyundai Palisade XRT in November 2025. I put $6000 down on the car. It has been up in the shop three times since I purchased the vehicle. So in the last six months. Because the battery has died. First they told me it was because I leave my key in the car then we stopped doing that then it was because the key is too close to the car so now I’ve had to park my car on the street instead of in our garage, which I shouldn’t have to do. Then it died a third time and they told me it was because of the digital key. We have been back-and-forth with them about getting out of our lease because I do not feel safe in the car. I have two small children and we’re taking the car to the beach and I don’t want it to stall while I’m out somewhere with my kids. But they have been giving us the runaround. Their customer service is deplorable. Especially Heritage Hyundai. I am so upset over this. That I am hoping to just make it out of my lease without any more problems. But I can assure you if this happens a fourth time I will not be taking the car back. I will get a lawyer involved.

In July 2024, I purchased a Hyundai Santa Fe(Calligraphy trim) from Southtowne Hyundai. At the time of purchase: My credit score was 725, qualifying me for favorable financing terms. I made a $2,000 down payment. The vehicle’s sticker price was approximately $50,000. Despite these factors, I now have reason to believe that I was misled and taken advantage of during the sales and financing process. In 2025, while visiting another Hyundai dealership, a manager reviewed my vehicle and financing details and informed me that the terms of my deal appeared highly irregular and indicative of deceptive sales practices. This was the first time I became aware that I may have been misled or overcharged. Additionally, after contacting Hyundai Motor Finance directly, I was informed that the documentation they received from Southtowne Hyundai reflects that I made $0 down payment, which directly contradicts the $2,000 down payment I paid at the time of purchase. This discrepancy raises serious concerns regarding the accuracy and integrity of the paperwork submitted on my behalf. Hyundai Motor Finance told me to gather documents and they will investigate it but later said there is nothing do could do even though the saw the red flags. After finding out that the price jumped to about $71, 000; I believe Southtowne Hyundai and Hyundai Motor Finance engaged in the following: Deceptive sales tactics with failure to clearly disclose the true financial terms of the agreement. Misrepresentation of pricing and/or financing which caused the final deal to not align with what would be expected given my creditworthiness and down payment. Falsification or inaccurate reporting of financial documents by reporting a $0 down payment to the finance company despite receiving $2,000 from me. Potential fraud of structuring a deal in a way that unfairly benefited the dealership at my expense without my informed consent. As a disabled veteran being up and down with my health, I feel I may have been specifically targeted or taken advantage of, which is deeply concerning and unacceptable. This situation has caused: Financial strain due to unfavorable loan terms Emotional distress upon discovering the alleged deception Loss of trust in the dealership and car-buying process. I entered this transaction in good faith, trusting that I was being treated fairly and transparently. Instead, I now believe I was misled into a deal that does not reflect my financial qualifications or the true value of the vehicle. The discrepancy regarding my down payment being reported as $0 is especially alarming and suggests serious issues in how my transaction was handled.

I have a 2018 Hyundai Sport that I purchased as a used vehicle. At 122,000 miles, the engine stopped working(Blew Out) while I was driving. I was informed that Hyundai has a lifetime recall on these engines, yet after spending $500.00 to have the car towed to the nearest Hyundai dealership, I was informed that my engine does not meet the "criteria" and I would need to pay $8700.00 for a new engine. The person who I worked with at Hyundai customer care(Tanner), was not helpful and was unwilling to help in any way. Stay away from Hyundai automobiles as they do not honor their product and do not care about their customers!!!

In 2021, I purchased a used 2017 Hyundai Tucson with 43k miles. Used cars were scarce at that time so we could only find what we wanted from a Ford dealer, so it was not certified. However, we did buy an extended warranty and when that expired, we bought another through Hyundai. The second extended warranty was purchased 8 months ago and required a very thorough inspection before they would sell it to us. Now it has 75k miles. The miles we’ve added have been largely highway miles. We have been very particular about keeping up with all regular maintenance. About 5 weeks ago, my daughter (21 yrs old) was driving the car and it began to shake and the check engine light came on. She immediately pulled over. We ended up having the car towed to the same Hyundai dealer that sold us the warranty 8 months ago. Turns out there is a burnt valve and the car requires a complete engine replacement. No problem since we have the warranty, right? Wrong. Burnt valves are listed as an exclusion. So Hyundai, who prides them selves on excellent quality and service, won’t do anything to help. There is no reason that a well maintained vehicle with only 75k miles should need a new engine. But we have 2 cases opened to review the situation for goodwill assistance and they have told us there is nothing they are willing to do both times. The service I’ve had has been awful. Both case managers have been very short with me and unwilling to answer my questions. At this point I can’t get rid of this vehicle fast enough and I will never buy Hyundai again!