Hyundai Motor AmericaReviews of hyundaiusa.com

Hyundai’s warranty sounds impressive But its Not True ... when you’re buying the vehicle, but in my experience, it has felt useless when I actually need help. There always seems to be another charge, and getting meaningful assistance from a dealership is a struggle. Being told diagnostic fees can be $250 or more—even when the concern may be related to a recall—makes those warranty promises feel empty. Berman Hyundai in Lincolnwood scheduled an appointment for two recalls on my 2024 Palisade. I arrived on time, only to be told neither repair could be completed: one part was backordered, and the company handling the other repair had canceled earlier that morning. Nobody called to notify me before I arrived. When I asked about leaving the vehicle, they could not provide transportation home. They wasted my time, disrupted my day, and left the recalls unresolved, including a seatbelt safety concern. A warranty means very little to me if getting help involves extra charges, delays, and dealerships unwilling to resolve the problem. This experience has destroyed my confidence in Hyundai. I will never buy another Hyundai.

Do not buy from Darcy Hyundai. Both Darcy Motors and Hyundai Corporate are refusing to honor the warranty on a 2026 Hyundai Tucson that I bought brand new in June. I have personally put less than 6,000 miles on it, and the middle seat belt buckle in the back was completely crushed simply by folding the rear seat down. This is a blatant manufacturer defect, yet both the dealership and corporate have completely denied the claim and refused to replace it. Dealing with Hyundai Corporate has been an exercise in absolute frustration, resulting in nothing but corporate stonewalling as representatives just read from a script over and over again instead of addressing a clear safety hazard. A seat belt is a vital safety feature, not a cosmetic issue. Forcing a customer to drive a vehicle they bought brand new with compromised safety equipment while refusing to stand behind a factory warranty is unacceptable and dangerous. Because of their complete refusal to resolve this, I have been forced to escalate this matter and file official complaints with the Attorney General's Office (AGD), the National Highway Traffic Safety Administration (NHTSA), the Better Business Bureau (BBB) Auto Line, and other governing agencies, as well as reaching out to local news outlets. Avoid Darcy Motors if you expect them to honor their promises or care about your safety after you buy.

Scammers in a way because at time of leasing customer is made impression that that can return to any local dealership but when time to return came..I had to make numerous calls and still could not return to local dealership. Even Hyundai motor finance was not able to Help with that . In summary at the end of your return you are on your own.so beware of that fact. You may find a better deal far away from your home but then at the end Hyundai will make sure you suffer when time comes to return.

I'm on my 4th car from Danbury Hyundai in Connecticut...6 months ago, I was a fan...not any longer...leased a new 2026 Santa Fe back on 2/28...didn't get delivery of the new car until 3/4 because they needed to get the sale on the books for February...that's fine...all paperwork completed on 3/4 to get out of my leased 2023 Santa Fe, keys exchanged, license plates swapped...I dropped my car off that day in perfect condition...received correspondence 6 weeks later from some shady company in CT that my front and rear bumpers were damaged...they came to "appraise" the car that I turned in on 3/14...10 days later...the car that I turned in sat on the lot of Danbury Hyundai for 10 days!!! once I hand over the keys, it is no longer my concern...now Hyundai wants $1000 from ME to cover damage to bumpers that happened AFTER I dropped it off...good luck...NEVER WILL I DEAL WITH HYUNDAI AGAIN UNLESS THEY MAKE THIS RIGHT!!!

I own a 2024 Hyundai Tucson Limited 1.6T with 50,000 miles, under warranty, with all maintenance performed at an authorized Hyundai dealership. My vehicle has had a persistent and progressive noise since 38,000 miles. After two visits to Huffines Hyundai Plano, each lasting 48 hours, the issue was not diagnosed. The dealership attributed the noise to tire wear — a diagnosis I disproved by replacing all four tires. The noise persists unchanged. Hyundai Motor America's customer service has mirrored the dealership's approach: no concrete action, no accountability, and no resolution. A BBB Auto Line claim is currently open. I do not recommend this brand to anyone who expects their warranty to be honored.

Severe Oil Consumption Issue Ignored I am beyond frustrated with my experience. My car has an ongoing, well-documented oil consumption problem, and a recent diagnostic isolated the issue directly to cylinder number four. Instead of standing behind their product and addressing a known defect, I was told they refused to repair it. To make matters worse, rather than offering any reasonable support or goodwill, they handed me an astronomical repair bill totaling over $11,000. Owning a vehicle with these kinds of issues and receiving zero accountability from the manufacturer or dealership is unacceptable. Buyers beware—make sure you check how they handle mechanical defects before purchasing.

2018 Hyundai Santa Fe Sport has the defective Kia motor. Began over-consuming oil around 90K miles. Hyundai dealer service technician literally said that it cannot be fixed it is a manufacturer defect. They tried a fuel combustion chamber cleaning which slightly improved the oil consumptions. Of course there was a cylinder head failure at 130K miles. Called Hyundai and told them their service person advised that it was a manufacturer defect and could never be fixed. Their service department only knows once sentence "it is outside the manufacturers limited warranty period". I asked them for a statement on whether or not they stand behind their vehicle quality. They will not make one. It is obvious negligence. They know there is a defect with all their engines from 2013-2020 and will do nothing about it. I highly recommend against buying a Hyundai vehicle. Unless you want a failure within the first 100K miles. My family has swapped to Subaru and will never come back.

I received a due bill from my dealership for cosmetic repairs on a new vehicle "lot damage" is what they said. They said its routine and would be fixed quickly. They have my car for over 40 days now on minor cosmetic repairs. I contacted Hyundai corporate and filed a complaint and they have done nothing.