Lorraine
Purchased an item for my Tucson and…
Purchased an item for my Tucson and item was ordered incorrectly and requested a refund. I was told that this item is a special order and a refund was not approved. I reached out to company stated I received an email on a certain day accepting the terms which on my end I have no such email in my inbox or in my sent box to the company. I have asked for a copy of the email they keep insisting I sent and I was told that they could not guarantee able to send the email with the acceptance of the terms. I do not recommend ordering from this company. Horrible customer service! I received a reply and they could not deliver the email instead I was sent a screenshot of a document stating I had accepted. No email with a To: Hyundai From: My name or subject: to indicate purpose of the email. Be careful when ordering from this company!
Response from HyundaiPartsDeal.comJul 16, 2026
Thank you for your feedback. We'd also like to clarify that the parts you requested to return are Hyundai controlled parts. Our team sent over the terms and conditions outlining that the parts were special-order items and are ineligible for no-longer-need returns. We received your confirmation of acceptance before the order moved forward with our supplier. We apologize for the inconvenience. Your feedback is essential for improving our services.