HyundaiPartsDeal.comReviews of hyundaipartsdeal.com

I was sent the wrong part. When I reached out to get it corrected, I didn't hear anything back.

They don't stand behind what they sell and screw you when it is the wrong part hello i was told you might be able to help me .i ordered a part from you though pay-pal part was 60.75 you at that time told me shipping would be around 28 dollars i ordered the part then i get a email saying that their would be 15 dollars more in the shipping .why a less then 4 pounds part would cost so much ?i dont know but i ordered it .your web site with the info i gave it said this part would fit your web site would not take my vin number i received the part to find out it would not fit my car went though and got your rma authorization and you tell me that their will be a restocking charge of 20% why am i get charge a restocking charge on a part that your website said it would fit .but it does not .so when this is all said and done ipaid 106.37 for a 60.75 part 45.62 in shipping that was supposed to be around 28 dollars and now to send it back it is going to cost me another 28 or so dollars and then your going to hit me with a 20% restocking fee i feel really ripped off on a part you said would fit .i need some justice here .do you have the part that will fit my suv this is the vin number that your website rejected .KM8RMES2XTU033281 how about so help here --

I ordered two of the same item for my Hyundai and they only sent one. So I contacted them via email asking them to send the missing item only to get a reply they were sending a RMA. I replied I wanted the missing item not return the one I got. I get a canned reply about the RMA nothing addressing the fact I want my other item. So I call their number and get an automated answering service that has to be then dumbest AI I have ever dealt with!! had to call twice only to be told use the online chat. The online chat is another AI joke you cant get a hold of a real person and it is as dumb as the AI answering service. I ended up filing a claim with PayPal to see if they can get them to send my missing item!

I ordered 2 electronic parts which are easy to locate and process. Their site is very good. One was a windows switch where all but one button failed to work after installation. First policy issue:RMA request for damages must be submitted within (5 business days) of the delivery date of your order. Unfortunately, your RMA request is determined to be beyond that time range and we cannot authorize a return at this time. I was not able to install the part within this time frame as I was on a business trip when delivery occurred. Second policy issue:What items cannot be returned? Non-returnable items include, but are not limited to: (1) All electrical parts and components. (8) Special ordered items. (13) Any item that has been installed, altered, used, or otherwise no longer in brand new condition. (1) Once you order any electronic part you can never return it. (8) My order did not indicate anywhere that these parts were special order items. (13) This prevents anyone who receives a defective electronic part to return or exchange it. How is it possible to determine if the part is defective without installing it. I have a video of the issue and stated so. They never asked me to upload it. During the process they asked me for my VIN number which I did provide and they informed me I had the incorrect part. When I check the part # 93571-G3000PMP on their site and my order confirms "This part fits 2018 Hyundai Elantra GT Sedan - 5Door 5P; Gasoline - Unleaded; Left Hand Drive" Every reply from the company contained the following after each denial. Information pertaining to the Return Policy can be found at xxx Hiding behind a policy and refusing to engage with the customer is poor customer service. Each and every customer is different and I understand you need some protection. I'm not looking for my money back or a credit. I just want an exchange for a working part. Just be aware if this policy (shield) they hide behind should you have any issues

The customer service is horrific- order part - part sent - no one can find part- called, on-line chat- "real" person had horrible echo and couldn't understand, live chat sent me to a SR rep who never responded - still dont know whats happening or why ??? still dont have the gas cap or the $40 bucks - have no answers

Very disappointed with how this order was handled. I ordered a few simple parts, including windshield wipers and an air filter, and had them shipped as a normal order. Instead of using an appropriately sized box, the employee put everything into an oversized box. The wiper didn’t even properly fit, so they bent and squeezed it into the box just to make it work. The worst part was that I was later contacted and told that FedEx wanted additional payment because the package cost more to ship due to its size. So I was essentially forced to pay extra because the company failed to use a properly sized box. This was completely avoidable and is not something the customer should have to pay for. If you are going to charge customers for shipping, the least you can do is package the items properly and use an appropriate-sized box. Very poor handling of a simple order, and even worse customer service when the company’s own packaging mistake resulted in an additional charge to me.

The brake pads I purchased were not securely packaged and the contents were thrown all around the shipping box. One of the brake pads was even missing a piece from the braking material. The brake rotors that shipped in the same shipping box were fine but the seller didn't even attempt to secure the brade pads inside the shipping box as there was no padding inside.

Order is 4 days old with no updates. Customer service sends you to another customer service rep. Don't have answers or timeframes