HyundaiPartsDeal.comReviews of hyundaipartsdeal.com

Many companies, after acknowledging the shortcomings of their site search and inaccurate product images, would gladly exchange or accept the return of an unused product that was ordered in error due to its misrepresentation. HyundaiPartsDeals.com has taken a different tact, however, refusing to entertain that any mistake was made on its part despite no disclaimer that part images may be incorrect. By using a blanket "no return" policy on electronic components, the company makes no exceptions even when its own parts search and incorrect product images directed the user to order the wrong part. It's probably also worth mentioning the product they sent me in 2025 has a production date of April 2013. The correct part I got from a reputable dealer was manufactured in 2024. UPDATE 3/17/2025: For anyone relying on these reviews and the business owner's responses, please note that the latter is purely performative. Everything they mention about wanting to work to resolve this is completely inaccurate, as I went back and forth with them for weeks before posting this original review with nothing but stonewalling on their part. There has been no further outreach from them. While their response may make it appear they care about customer concerns and remedying their mistakes, I can tell you from firsthand experience that none of that has happened in my case.

It was very quick

Very poor customer service. DO NOT BUY FROM THEM. I ordered the part their website said would match my vehicle. It was the wrong color. I was never given an option to pick a color. Then when I want to exchange the part, they want to charge a 20% restocking fee for a part that has never been out of the box. This is on top of having to ship the part back to them. The parts return manager didn't care at all about helping a customer out.

I emailed their parts department with my VIN, and based on my VIN they assured me the part I was about to order was correct. It was not the correct part, and I can't return it because they said it has an electrical component to it, although it was never installed. The box had to be opened to check the part against the original part and now, since the box was opened they won't take it back. I would have never ordered the part had they not assured me it was the correct part. Now I'm out a little over $1600. This is completely unacceptable. Why can't they take responsibility for their mistake? My son ordered it, but I paid for it

Absolutely horrible customer service, especially Tracy in RMA. Was sent the wrong part twice and spent a month trying to reach their RMA team for a refund and shipping label to send back. After being given the same run around, Tracy says she will review and send an email, same as before. It has taken over a month to process a simple return. After asking Tracy to kindly review whatever photos she needs to that were submitted so we can wrap this up, she denies being able to do so and hangs up on me. I would strongly recommend NOT doing business here.

I ordered the wrong taillight for my Hyundai. They would NOT accept a return or exchange. Now I’m $140 out with a light I can’t use. Terrible customer service!

Parts were MORE expensive here, found far better deals on eBay. Availability was quicker, and I could actually FIND the parts I was looking for, since the cross-references on Hyundaipartsdeal were horrible

The right part delivered promptly at right price