HYPLANDReviews of hypland.com

If i could have put zero ,i would did it.Each time,they accept an order and then cancel it .I m very disapointed with this brand.

They created my shipping label and I was all hyped up about finally recieving the akatsuki puffer jacket until they all of sudden said "uh nope you don't" told me the item was out of stock and refunded my order. I'm beyond pissed because I had finally gotten my hopes up. Thanks a lot HYPLAND

absolutely abysmal if you’re from the UK. extreme prices for delivery and already refunded one of my tops and now been waiting nearly two months for a bucket hat. Tried to contact customer service, they are so s***! i am so annoyed. will never order from this crap place ever again, and please if you’re from the UK don’t bother. i received a top from my boyfriend it was a hxh hisoka top. the quality is not good either. he also got refunded for a hoodie and im happy about it since it’s not worth it. overrated store with high prices when you do NOT get your value for money.

I wish I had read these reviews before I ordered... I bought a $50 hoodie which was delivered by FedEx. I got an email about paying duty charges ( shipping to the UK) no problem at all. When I open the email I see the duty fees are almost £800 (over $1000). Confused, I contact FedEx who tell me my $50 package was valued at $3050 which is why the duty fees are so high.... I email Hypland about it, should be easy to fix. Literally hear nothing back from them at all. I've emailed, contacted them through the contact page on the website, messaged the owner, and the brand via Instagram and also contacted the brand on twitter. THE worst customer service I have ever experienced. Will never order again. Fingers crossed I either get my parcel ot money back but it's feeling unlikely.

Nice clothes but horrible customer service. All it takes is one bad experience with the most unhelpful people in the world to turn me off from their brand. Not worth the headache. Even small Instagram shops care more about their customers.

I used to love this brand and was loyal throughout the pandemic but recently I bought a pair of Naruto sweatpants and on my 2nd time wearing them the pocket completely unraveled at the seam and came off. I wrote to them to get an exchange and they told me since I had worn the defective $76 pair of sweats that all they can do is give me a $20 credit towards my next purchase. They only have a 5 day return window (extremely short) and can’t believe they wouldn’t even consider an exchange for a pair that was coming apart at the seams. Extremely poor customer service. Not one to leave reviews but it’s sad when you love a brand and they just act like $76 for a defective product is no big deal. Not everyone makes big cash. Anyway, won’t be buying from them again.

UPDATE: So they despatched the 2 T shirts I orderd a month after I orderd them. and as of today (27/1/22) They have told me only of of the tops is coming and refunded the other one, but waiting until it was in my country so I could ammend or do anything about it. And have failed to respond to several of my emails asking for shipping updates. I wouldnt order from here if you dont live in the US. There simply isn't any. Copy paste answers no effort to chase the parcels location. I paid for shipping and after 26 days fed ex still haven't received my parcel. I bought the item from a black Friday sale where they took a month to ship in the first place. They have now stopped responding to emails and questions I have and I have no idea where my stuff is.

The sizing chart they claimed it was "True to Size" I double checked and ordered two shirts 3XL which is 28.5in. However I tried it on. It more like Midget XL Size chart. I requested refunded. It took them to ship over 2 months and all I got was lousy E Gift Card that only apply to Hypland shopping. That is some bull. Can't believe owner such a slick to keeping their money for someone who supposedly love the anime. I guess it's all business to them. Such a disappointment. Don't ever order from them again.