HYPLANDReviews of hypland.com

This is my first time purchasing from Hypland and it was a terrible experience. Ordered $200 worth of YGO products (1 shirt, 1 hoodie, 1 tapestry) on 18 October 2020. It was a preorder and they stated on the website that it will be shipped out as they come available in November. From what I understand, it means that as soon as the items arrive they will ship it out. On 19 Nov, they sent out an email reminding people that the YGO was a preorder and stated that shipping will began end of Nov. On 28 Nov, we received another email: "We would like to remind everyone that these items were on preorder with the guarantee of shipping out between mid-late November." They also stated "People will begin to see tracking numbers this week!" which means by 4th or 5th Dec. All this time, I have not emailed them at all. Eventually, I checked their twitter page and they said by 12th Dec this time. There was no email apologizing for the delay even though they 'guaranteed' a November shipping. So on 13 Dec, I emailed CS asking about my order and if it will arrive by Christmas because like most people, this was a Christmas gift. I received a response that was obviously COPY & PASTED. It said that I will "receive a tracking number by the end of this weekend" and "Please note, some pre-order items (tapestry, pillows, some rugs) are still on back order" and the expected date is Mid-December. I emailed them on 13 dec, which is already super close to mid-dec! So now, I have to wait till 20 Dec and they never responded whether or not this will arrive by Christmas. I replied and asked why they aren't shipping my clothes first then since they stated that it was shipped out as it comes available. I also once again ask if it will arrive before Christmas. Once again CS replied me a copy & paste response that does not answer any of my questions and offered me a 10% discount that has to be used in the next 60 days. If you cannot even fulfill this order on YOUR stated date and time-frame, why would I order from you again? It's honestly an insult and the fact that there was a 60 day time limit is ridiculous to me. On 20 Dec at night, I finally received a tracking number. Great right? Nope, they never shipped it until AFTER Christmas. The label was created 20 Dec at 8:52PM. The item was accepted by LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER on 27 Dec at 5:32PM. I really don't mind waiting if the company would be TRUTHFUL and more transparent. Instead of beating around the bush about the arrival date, just be transparent and tell people it is not going to arrive by Christmas. I've seen many people who tweeted saying that they were given the same round-about copy & paste messages and that's just not a good look for any company. Some requested refunds and said it took a week for them to respond to that. I do think that people will be more patient and willing to wait for their merch if the company would be more genuine in responding to queries. Our concerns are valid and honestly, all I wanted was for CS to answer my questions (which they never did obviously). I did buy another gift obviously, but I still wanted to know if it would come before Christmas. It was just terrible to know that this company doesn't care for their customers. Giving 2/5 stars because the quality is decent, but the service is terrible. I will not shop here again and I suggest people stay away. You'll be treated like you're nothing and that your concerns are invalid.

Poor customer service and their inventory is extremely off. I really wanted to support Hypland because I LOVED their product selection but I have ordered 4 things from them and 2 items got refunded. First I ordered as XS akatsuki puffer that I saved up for only for it to be refunded a whole MONTH later with no updates. No communication or anything. I had to reach out multiple times via Instagram, Facebook, email, and the only one who replied was their twitter.. who then told me their inventory might have been off... I was so heart broken cause this jacket sold out and you can't find anyone selling them. A month or two later I decided to take another chance, cause ya know, your girl didn't learn her lesson, I ordered an akatsuki hoodie which arrived so I thought the first one must have been an inventory fluke. After the hoodie, I was feeling a little more comfortable with Hypland so I purchased an akastuki pajama set (yes I know I'm a little obsessed) LITERALLY MINUTES after launch, MINUTES. Confirmed and everything, I was super excited. I waited quite a while cause you know their shipping is..slow and doesn't come with great tracking, only to find they sent me JUST THE TOP... That is a 50% fulfillment rate .... they JUST now informed me (literally 2 weeks have passed since I received the top) that they refunded the pants because they're suddenly out of stock even though I ordered MINUTES after launch... I literally got the text update and was on their site within seconds of getting the message. I wanna support them so bad because their company is unique but I can't keep doing this guessing game of whether or not I'll actually get the things I ordered. I would be willing to come back if they fixed their inventory issues and worked on their customer service. I get they're a small company but this is how small companies go under; by treating your customers poorly.

I ordered my package on the 3rd of February hoping it would arrive before Valentine’s day. It is now February 24th. My package has still not moved from LA, I live in Colorado. The delay with my package is absolutely ridiculous. I contacted their customer service which was quick to respond which I give the two stars for, but there is no reason for such a delay. Never ordering from this company again. Worried that I am not even going to receive my package!!