HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 96 reviews with 1 star · Clear filters
Kevin
Defective unit on my first experience.
Response from HypericeAug 27, 2020
Hey Kevin, We're so sorry that your unit didn't work correctly. That is not the experience we want you to have at Hyperice. We stand behind our products and offer a full year warranty. Please reach out to our customer support team with your order number and they will be happy to get everything sorted out for you. Thank you! https://hyperice.com/support
K C.
1. Extremely poor customer service 2. Extremely poor product- did not work 3. Only reachable by chat, and phone calls always go to leave a message 4. Not recommend. Other products better service and value.
Response from HypericeAug 13, 2020
Hey Kamal, we're so sorry that your Hyperice products didn't live up to your expectations. We have a year warranty on all of our products, and a 30 day return policy. So if something doesn't work rest assured we will fix it, or replace it. You can chat, email, or call us. 9AM-5PM PST M-F https://hyperice.com/support Thank you. ----------------------------- Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and inform you that in 2023 we completely revamped our Customer Experience department and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
Juan Pablo S.
I LIVE IN COLOMBIA AND THER IS NO INTERNATIONAL DELIVERY NOR DISTRIBUTOR.
Response from HypericeApr 9, 2026
Thank you for sharing your experience. We value all of our customers' feedback, both positive and negative, as we always aim to improve and provide the best possible experience. We wanted to personally reach out to apologize for this experience. Please don't hesitate to reach out directly to our HyperCare® support team, as we are always here to help: [email protected]
Whitney J.
I am a physio and this is not a suitable device for a professional environment, feels painful in the hand after only a short while, poorly made (battery release button is terrible) and bad battery life. - the company got back to me (must have lost my emails?) fingers crossed that the return is quick and I can change the review
Response from HypericeMar 20, 2020
Hey Whitney, we don't have any record of you in our system, it sounds like you may have purchased a counterfeit unit. Our battery life is 3+ hours and the battery release button is spring loaded for easy use. Please respond to our inquiry sent here and we can help you with a return. Thank you.
Dave B.
Hypervolt worked great until it didn't. It failed/jammed after 9 months of occasional use. Very expensive junk
Response from HypericeMar 5, 2020
Hey Dave, we're so sorry that you're experiencing issues with your Hypervolt. We have a year warranty on all of our products. Please reach out to our customer care team to get it sorted out right away. https://hyperice.com/support
Alicia S.
Like all the other poor souls here, I have had a terrible experience with this company. I ordered online for my son for Christmas when I read "guaranteed delivery for Christmas". When I realized I would not receive in time (absolutely no indication it had been sent), my husband purchased at best buy. I sent several messages to cancel my order but they still shipped. I left a sign on my front door for FedEx refusing the package, which I read somewhere on their website. I called I In January and was assured by a nice man that I would be refunded in a few days. Called about a month later and was told how backed up they were and they "would let accounting know" I was looking for my refund. Now it has been THREE MONTHS and I have NOT been issued a refund. Son loves the product, other than that this has been a joke. I hope nothing goes wrong because this company just doesn't have your back.
Response from HypericeFeb 26, 2020
Hey Alicia, we are so sorry for the issues. Refunds are processed when we receive the product back, as that's what our customer care team was waiting for to issue the refund. For some reason, your return shipment went to GA. We're not sure why, this is not your fault, but that is what caused the delay in getting you your refund. We will have your refund issued by our accounting team. Again we are so sorry for the delay.
J
Working with athletes at a large university requires the best equipment that is reliable. We purchased this in September and with moderate use it was dead 5 months later. Customer service is subpar and puts the company before the customer. I don’t feel a “repair” is sufficient for a $400 piece of equipment that only lasted 5 months. A return or new replacement is the only thing that will work for our program.
Response from HypericeFeb 18, 2020
Hey J, we're so sorry that your Hypervolt isn't working correctly. We have a year warranty on all of our products. Our repair service inspects, fixes, cleans and tests units to make sure they're back to 100%. If you don't feel that this would be sufficient for you and your team we would be happy to exchange your unit for a new one. Please respond to the inquiry sent here so we can help you out further. Thank you.
Ryan
Vyper 2.0 has begun falling apart and rattling loud. The product is still under warranty and I would like to send it back ASAP. I’ve attempted to contact customer service multiple times but it seems that “HyperCare” is not capable of doing their job efficiently. I’m a professional in the field of Strength & Conditioning and this customer service combined with lack of product durability is extremely disappointing.
Response from HypericeJan 22, 2020
Hey Ryan, we're so sorry about the delay in getting back to you. Our HyperCare team is working hard to get through all of their requests. Please respond to the inquiry we've sent you here and we can get someone from our team to get back to you. Thank you.