HypericeReviews of hyperice.com

Ordered the wrong size initially and the team rectified the situation within 24h to get me the updated size. Product works well as designed.

Hyperice customer support is exceptional and I’ve used their products for years to improve and maintain overall health and wellness. Huge thanks to Breanna for her professionalism and timely response to my question!

Customer support went above and beyond to help me with a product that was beyond the warranty period. Hyperice treated me like a VIP through this entire experience. The product wasn’t cheap, and they are making me feel even more like it was a good investment. Issue is solved, and they have exceeded my expectations. Thank you to Breanna, for turning us into customers for life!

Customer support is excellent and very responsive. They quickly offered a solution in regards to my problem and then went above and beyond to remedy my problem. Can’t say enough about the company and their products! Thank you Jackie!

Jack was very helpful

I’ve owned several Hyperice products over the years, including massage and recovery equipment, and overall I’ve had a great experience with the company. This was actually the first time I ever ran into an issue with one of their products, so I reached out to HyperCare for help. Their customer service team was professional, responsive, and easy to work with. They walked me through the troubleshooting process, communicated clearly, and made me feel like they genuinely wanted to resolve the issue rather than just rush me through support. I’ve spent a good amount of money on Hyperice products over the years, so it’s reassuring to know that the company stands behind what they sell when something does go wrong. Good customer service makes a huge difference, especially with premium recovery equipment. Overall, I’ve been very happy with Hyperice and would definitely continue purchasing their products. Great products backed by a customer service team that actually takes care of its customers.

I recently experienced an issue with the control unit of my Normatec3 system, where the battery wouldn’t charge. The product was purchased new in 2022 (now 2026), but I thought I would contact Hyperice for assistance in resolving the issue. I received a response from Alex Moscalu in Hyperice customer care, who responded promptly with a request for further information and came up with a diagnosis of the issue. I was completely not expecting the response which was that he (Hyperice) would send me a replacement charging unit (free of charge) which correctly diagnosed and fixed the problem. All within 3-days! The customer service I received was absolutely superb and I would not hesitate in the slightest, recommending their products to anyone…… outstanding Alex!! Thank you Hyperice

Phenomenal response time via email, to address my product concerns and functionality issue. My device simply was not working and also discontinued. The Hyperice team was fast to offer a resolution that fit my budget and lifestyle. Appreciated!