HypericeReviews of hyperice.com

Note, at the time of writing this I still have not received a refund. I purchased a Hypervolt Pro 2 on the 10th February 2023. While the product was good, it didn't suit my needs, the stall force is pretty low for the price range in my opinion. I opted for a refund which Hyperice guarantees for 30 days. I started the refund process on the 22nd of February. There was some trouble with returns labels, but eventually they arranged for a collection. The item was collected on the 14th of March. I'm still emailing requesting updates on the refund. I was told in would be in the middle of this current week 27th-31st. Now at the end of the week I'm still emailing to find the status of the refund.

Ordered a device from Amazon, and it was supposed to be signature required!! It says delivered, but nothing! Amazon refuses to help me and last time I messaged Hyperice on January 12th at 12:35 pm about a different question, they have yet to respond!! Love being out $130!! Edited: neighbor had the package because it was misdelivered!! I sent William copies from my surveillance cameras after he was EXTREMELY rude and accused me of lying!! Returning it because it’s a horrible business!!

Received my brand new Hypervolt 2 Thursday. Followed all the start up directions carefully. Device will not charge (pulsed red for 10 hours on charger), and hence will not operate. Called Hyperice Friday morning. Call was directed to voicemail. LM. No return call. Emailed Support twice. No response. Called again Monday morning. Call was once again directed to voicemail. Once again, no return call. Placed request to return device and verify order number, as Hyperice says you must have the correct order number to generate a return. No response at all. Needless to say I am not a very happy customer.

Love the product, but customer service has been horrible. The battery pack for our Legs product died after 8 months. While still within the 12 month warranty period, have had a difficult time getting them to replace it for us. Have exchanged several e-mails with customer service and provided all information they requested, but still can't get a final response with a commitment to replace. Very frustrating experience.

Really poor Customer Experiance! Hyperice have been very poor at responding. my order was duplicated and I have been charged twice for the product. I have requested a refund, the refund was apparently processed by their team and yet, 7 business days later I am still waiting for my money! The only response I get is that I need to contact my bank.

Am 13. März habe ich ein Ladegerät bestellt. Nur wenige Minuten später fiel mir auf, dass es dasfalsche von zwei sich ähnelnden Geräten war. Ich versuchte, die Bestellung zu stornieren. Mehrmals. Ich wurde jedes Mal automatisch auf die englischsprachige Website weitergeleitet. Dort kam ich mit der Stornierung nicht voran. Ich meldete mich per E-Mail beim Kundendienst. Am 16. März bekam ich dann die Antwort ich solle über die Website stornieren. Ich versuchte es also wieder, wieder wurde ich mehrmals automatisch auf die englischsprachige Website weitergeleitet und konnte nicht stornieren. Ich bat um ein Label für eine Rücksendung. Am 21. März bekam ich eine Anfrage, ich möge meine Adresse für ein Rücksendeetikett schicken. Allerdings sollte ich die Kosten für die Retoure übernehmen. Auf meine Nachfrage bekam ich dann am 29. März einen Link zu einem kostenfreien Rücksendeetikett. Ich machte mich direkt auf den Weg zum nächsten UPS Store. Wieder zu Hause, schicke ich eine E-Mail an den Kundendienst mit einem Foto der ausgedruckten Rücksendebestätigung von UPS. Nachdem ich zwei Wochen lang nichts mehr von Hypereis gehört hatte, schrieb ich am 12. April eine E-Mail und fragte nach. Am 16. April fragte ich nochmals nach, ob meine Rücksendung mittlerweile angekommen sei. Ich bekam dann die Antwort, ich möge mich noch kurz gedulden. Am 20. April fragte ich dann nochmals nach. Am 21. April wollte ich wieder wissen, ob meine Rücksendung denn nun angekommen sei. Mittlerweile hat Klarna mich aufgefordert, den ersten Teil des Rechnungsbetrags bis zum 4. Mai zu begleichen. In meiner letzten E-Mail vom 21. April habe ich Hyperice darum dringend aufgefordert, die Sache in meinem Sinne nun zu beenden und Klarna anzuweisen, dass ich Hyperice nichts mehr zahlen muss. Mein Kundenbetreuer dort war sehr nett, wann immer er sich gemeldet hat, leider wurde noch nichts in meinem Sinne geregelt. Sehr ärgerlich, sehr schade – zur Zeit sieht es so aus, als müsste ich für Ware, die ich nicht wollte, nicht stornieren konnte und nachweisbar retourniert habe den Rechnungsbetrag zahlen.

One of the worst companies I've had an opportunity to deal with. Their customer service is non-existent. You send emails. Do not respond, the first time I actually got a response was when I kept commenting on their social media posts in a negative way which caught their attention and they finally responded. There are many other competitors in this market that would highly suggest you look into prior to dealing with this company. Huge disappointment and their products are poorly made.

I am truly blown away by the positive feedback on customer service here on Trustpilot and almost wonder if the company is submitting these because it is inconsistent with my own experience and the experience of those posting on the BBB and social media. My husband gifted me a pair of the Normatec 2.0 this past Christmas and the screen stopped working after less than 3 months. We reached out on Feb 18, 2022 and have collectively attempted to contact the company 13 times for an RMA and to no avail. This is consistent with what I am reading on every other complaint platform I have access to. We have called, submitted contact forms through the site, emailed and I have even direct messaged the company through Instagram and we still have no resolution. When the price point is over $800 and the company touts a 1 year warranty, I would expect more. I want to love the products, but this experience has completely tainted my view of the entire company.