Hyperice Reviews | Read Customer Reviews of hyperice.com

Hyperice Reviews | Read Customer Reviews of hyperice.com

Hyperice reviews

Showing 96 reviews with 1 star · Clear filters

MMMMMMMMMMMMMM
Apr 1, 2024
Just caveat emptor in Irvine Calif.
Received my Hyperice product, which to-date seems to be working well. The unit is supposed to blue tooth to a Hyperice App. This is just BS!!! (1) After almost a week of writing and calling Co., I still am NOT able to even sign into my account. Hence, I cannot use the App. This company has the most incompetent customer service & NO tech support. WOW!!! I guess its caveat emptor in Irvine Calif.
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Larna T.
Feb 12, 2024
Customer service was appalling
Customer service was appalling. Purchased on Monday and paid additional for express post. Not dispatched until Friday, so despite the express post option, delivery still took over a week. Raised the issue with customer service who provided a ridiculous cop out response with no genuine attempt to resolve.
Response from HypericeSep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Nick
Jan 29, 2024
DO not use them
10 days and no dispatch date Very worried this is a scam - tempted to report to the police
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Customer
Jan 18, 2024
Horrendous customer service.
Order placed in late December, with the promise of dispatch within 5 working days. We are currently 18 days into January, with no sign of a dispatch. When you raise a support ticket on their website, the query gets closed with a vague excuse (but no progress). I then received an email to say one of the two items ordered is out of stock. I have requested a refund, but going by some of the other reviews on here, I am not holding out much hope in getting anything from them.
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Barry C.
Sep 4, 2023
Hyperice Go - Beware Return Policy
I purchased a Hyperice Go. After trying the product, I determined it was ineffective and difficult to use. I was surprised to learn that the return policy is to charge me $15 (Roughly 15%) of the purchase price, PLUS requiring me to pay for return by FedEx label. The overall cost to return the item “for a full refund” is not what I expected. My error in not knowing T&C. Bad marketing policy will prevent me from purchasing another Hyperice product. I have Theragun device which is a great product. Not the “GO” ball
Response from HypericeApr 9, 2026
Thank you for sharing your experience. We value all of our customers' feedback, both positive and negative, as we always aim to improve and provide the best possible experience. We wanted to personally reach out to apologize for this experience, inform you of the extensive work we have been doing to improve our overall customer support, and hope to earn your trust back in the brand. Please don't hesitate to reach out directly to our HyperCare® support team, as we are always here to help: [email protected]
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Joe San J.
Aug 13, 2023
Sparingly Used Over Several Years, Battery Gave Out With No Warning
Had it for several years, but only used it sparingly. Worked for awhile, but then battery completely gave out with no warning.
Response from HypericeApr 9, 2026
Thank you for sharing your experience. We value all of our customers' feedback, both positive and negative, as we always aim to improve and provide the best possible experience. Please don't hesitate to reach out directly to our HyperCare® support team, as we are always here to help: [email protected]
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John T.
Jun 23, 2023
Normatec Boots - Poor Durability
Normatec Boots - Purchased in 2021, used regularly for about 6 months, then didn't start using again until 2023, broke down within a few months. BE AWARE, WILL NOT WORK WHEN BATTERY FAILS, even when plugged in. Warranty is for 2 years, given the price, I expected much much more. Update 11/4/2026 When I contacted your organisation three years ago, you offered to sell me another unit........ the response is still....... Thanks but no thanks. Won't be throwing good money after bad.
Response from HypericeApr 9, 2026
Thank you for sharing your experience. We value all of our customers' feedback, both positive and negative, as we always aim to improve and provide the best possible experience. We wanted to personally reach out to apologize for this experience, and hope to earn your trust back in the brand. Please don't hesitate to reach out directly to our HyperCare® support team, as we are always here to help: [email protected]
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James B.
Jun 4, 2023
Purchased a X for my knee
Purchased a X for my knee. The product never worked. I reached out to customer service two days after receiving the product. They provided an email as to thing to do to trouble shoot. Did them and the product continued to not work. When I reached out to customer service again, they just sent back the same instructions and became unresponsive to inquiries. When I asked for my money back, because of the delays, they said I was outside the return window and they would not honor a return and did not even offer an exchange. Impossible to get a live human on the phone to discuss problems. From my perspective, a very disreputable company who does not stand behind defective products.
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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