Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
hyperice.com
Website
hyperice.com
Category
Appliances & Electronics
Location
Irvine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered Normatec boots more than 3 weeks ago - they still haven't arrived. I've contacted them multiple times, and told they have no stock and are awaiting shipment - which keeps getting pushed back. Pretty disappointing considering the exorbitant price...
Response from HypericeSep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice.
Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
SA
Shah A.
The WORST customer service- i have been…
The WORST customer service- i have been trying to get a replacement FORK HEAD attachment for my HYPERVOLT PRO 2 and the offer international warranty but do not respond to my queries, instead deleting them forcing me to buy a whole new set. I live in the UK, the customer service team are totally incompetent
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our INTL Support Team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand.
Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
MR
Miss Rumana B.
DO NOT BUY FROM ORIGINAL RETAILER…
DO NOT BUY FROM ORIGINAL RETAILER (Hyperice)
Customer service is Awful!!!!! They do not respond to emails and fail to provide tracking number. They cannot be contacted. AWFUL
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our INTL Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand.
Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
MA
MANUEL
NO ENVIAN UNA SIMPLE FACTURA DE COMPRA
casi mes solicitando mi factura de compra de unas botas Normatec Elite, increíble que desde su página web no se pueda descargar la factura, ni la envíen en el momento de la compra ni te la envíen cuando la solicitas. El producto de momento es bueno pero la atención al cliente es horrorosa, mensajes automáticos y soluciones ninguna. No volveré a comprar nada.
EE
EED
Terrible Customer Service and Inaccurate Shipping Times
I am writing to report a disappointing experience I’ve had with Hyperice regarding an order I placed on October 14, 2024, for their lower body system. According to their website, my order was supposed to be processed and shipped by October 18, 2024. However, I have encountered several issues since placing the order.
On October 17 and 18, I contacted Hyperice to inquire about the lack of tracking information. During these calls, I was informed that their warehouse had not fulfilled my order yet, and I was assured it would be shipped that day due to their acknowledged delay. However, as of October 21, I still had not received a tracking number, despite being told one would be provided by the end of the day on October 18.
I attempted to follow up via email with no response, and the promised call from a supervisor never occurred. When I called again, I was informed that one package had shipped and was scheduled for delivery on October 25, but the second package remained in the warehouse (as of today, 10/25/24). When I requested to escalate the issue, I was told that management typically does not make outbound calls. After a lengthy discussion with the representative, I was left feeling that my concerns were not being taken seriously.
Overall, Hyperice has shown a lack of accountability, failing to meet their shipping commitments or provide effective customer service. I feel that they are not prioritizing customer satisfaction and are unable to resolve issues efficiently.
Response from HypericeSep 12, 2025
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand.
Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
BM
Brenton M.
Appalling communication
Appalling communication. I have now sent 4 emails requesting a refund for an item purchased in error. This is effectively stealing, very very disappointed.
Response from HypericeSep 11, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice.
Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
CR
Craig
Shocking Customer Service
I recently bought a Hyperice product which although it charges doesnt turn on making it useless. To try and return it or contact customer service has proved impossible and there is no one to contact except message Bots.
If you like these products buy through a dealer/shop who has customer service although I would avoid all together as there is no quality control at all.
Response from HypericeMar 30, 2026
Thank you for reporting your experience with our Customer Experience team, we value all of our customers' feedback, good or bad, as we always aim to improve and provide the best possible experience for our customers. We wanted to personally reach out and apologize for this experience and inform you of the efforts and extensive work we have been putting in to improve our overall customer support and hope that we can earn your trust back in the brand.
Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
ST
Sandra T.
Terrible customer service- 3 weeks no refund
Returned my order and have been chasing for a refund for over 3 weeks since. Got told an email I received about 'new order shipping' was an error and I needed to wait more time. It's been 3 weeks and so far zero refund.
Awful service, I have had to chase several times and receive very short, unhelpful answers. Overpriced products compared to competitors and I won't be buying from them again.
Response from HypericeApr 9, 2026
Thank you for sharing your experience. We value all of our customers' feedback, both positive and negative, as we always aim to improve and provide the best possible experience.
We wanted to personally reach out to apologize for this experience, inform you of the extensive work we have been doing to improve our overall customer support, and hope to earn your trust back in the brand. Please don't hesitate to reach out directly to our HyperCare® support team, as we are always here to help: [email protected]
