HypericeReviews of hyperice.com

The Hyperice team responded to my inquiry in less than 12 hours with a resolution to my issue. Their customer service is exceptional as is the product.

I reached out to them about a military discount and they got back to me within hours!! As soon as I received the discount I completed an order for the Novatec 3.0 boot and hip package! Excellent customer service for sure!!

Fab product, great after service care. Thoroughly recommend them.

We were fairly early adopters for the NormaTec unit, and have faithfully used it for over 3 years. My husband is a Medical Doctor, and saw benefits clinically in the utilization of this device, even beyond sports medicine treatments. Our family are three are active, and the NormaTec is fantastic after a tough workout. Our unit stopped working about two weeks ago, and we contacted customer support, not expecting much due to the age of our product. They pleasantly surprised us, and provided prompt, efficient, and excellent customer care. I would like to recognize Alejandra for her dedication in assisting us with the resolution of our problem. I am positive that we will replace our NormaTec when the time comes, as Hyperice has demonstrated wonderful customer support. With much gratitude! Danielle

Had an issue with my Normatec Boots. I sent a request in for support which was responded to very quickly. The shipping label to return them for service was provided. Once they arrived to the service center they were evaluated and the issue was found a repaired quickly. When there was a delay in the ship date I inquired as to why and received an answer back very quickly. The customer service provided throughout was excellent.

Hyperice is a company that is committed to the highest quality and service. I have found, sadly, that there are few companies out there today that match their dedication to the customer and customer experience.

I’m extremely happy with Stacey and Hyperice customer service team. The latch that holds my battery in place securely broke. After some explanations, Stacey helped me with the prepaid label to send it in. I just want to thank all of you for an incredibly quick repair of my Hypervolt!! I mean incredible! I sent it to you one day and the next day got a message that it was on it’s way back and would arrive the following day with a new battery handle, 3 days total!! That has never ever happen to me and I doubt it will ever happen again that fast. And without a charge!! I’m still flabbergasted!! I use it often and I thought the repair would take a week or two. Thank you!

Stacy was the best! She responded quickly and resolved the issue. I received a fresh battery within one week of my initial request. Excellent customer service. It is good to know that a company stands behind their product! I love the Hypervolt, by the way!