HypericeReviews of hyperice.com

Absolutely professional personnel and behavior. They sent me clear directions. They replied immediately. They solved my problem very fast. Great team!

"At Hyperice we stand behind all of our products and always love helping customers like you" These are words from Alex, a dedicated hypercare specialist, and I have to say they are absolutely true. 5 stars for a wonderful costumer service from hyperice. Congrats Alex and all the hyperice team!

Excellent company and employees, especially the costumer care specialist Alex Moscalu. I had a problem with my normatec and they solved it immediately. Highly efficient and helpful. I recommend it!

Awesome customer service on my Normatec 3. Unable to charge the device for some reason, after a couple of quick mails to customer services showing the serial code and proof of purchase, I was sent a return delivery pre paid postage and within 48hrs of posting, received a new device. Can't ask for more than that with a product that is 18 months old

5star customer service! My massage gun stop working after a year~ . I send an email to the company and starting communicate with the customer care. I had a new replacement into 3 weeks~. Good job ! Thank you ! As for the massage gun. It’s the best in its price . Good quality and intense. I don’t know the reason that’s stop working but I know they re gonna help you.

I ordered two sets of Normatec Legs with Hip attachment directly from Hyperice.ca in October 2023. The purchase was made for 2 young athletes engaged in elite level hockey at a full time hockey academy. Both boys use them before and after games and practices and have nothing but good things to say about the product and how it relieves muscle fatigue and soreness. Beyond the quality of the items, I want to comment on the excellent experience dealing with Hyperice. There were some supply issues and both orders were unable to be filled as planned. During the period of waiting for inventory, the items went on sale at a considerable discount. I inquired about a price adjustment, and was put in contact with customer service rep Alejandra, who did an excellent job in getting the price adjustment through and issuing a prompt refund. The order was shipped by courier, and arrived promptly and in good condition. In my experience, this is an good company that puts a priority on customer service and satisfaction.

I've been using the Hypervolt 2 Pro for little over a year & I am very happy with this device. I feel especially refreshed after strenous leg workouts or after sitting down at the office all day. I am also extremely impressed with their customer service: very knowledgeable and fast acting, very nice way to have my issue handled like this. Great product and great customer service. Definetly recommend!

I had a fault with my Normatec Boots where they weren't charging. I emailed in and got a response very quickly, after a couple of problem solving attempts I asked if they could send out a new charger for me to try as that would be the simplest fix. This was met with an immediate yes and the charger arrived a few days later. Alex kept me up to date every step of the way and was extremely helpful. The best customer service I've experienced in a long time!