HypericeReviews of hyperice.com

Breanna is THE BEST!!! I had ordered the Hypervolt 2 Go plus an add-on, which was supposed to be discounted, but at the checkout I wasn't charged the discounted price. She was able to resolve the problem immediately and provide a refund for the difference. Coincidentally, I've connected with Breanna on another 'support' question. About a month ago I reached out to support about a random request which was asking for more Hyperice chapstick since I'm obsessed with it and NEED it while I'm training (IYKYK). Not only did she send me an additional supply, but she also went above and beyond to provide tracking #s to ensure I received the package and a cute little travel bag. Hyperice is such a great brand that supports recovery in all aspects!

My experience with Hyperice has always been great. I own several products from them spanning over 5 years. I recently asked them about a replacement charger for my Hyperice that is somewhat outdated. I was surprised when they sent me a charger, free of charge! Thanks Jacqueline P! It saved me money and also a lot of time. I am very grateful for their fast and efficient customer service. They have always been helpful to me.

I own the Hypervolt 2. After about a year and a half, the motor died out. I emailed Hyperice and Javier with customer service sent me a replacement even though it was out of warranty. I appreciate a company that stands behind their products.

I bought the Hyperice knee at the end of 2024. Used and loved it. In March the battery would not charge. I dealt with a William in Customer Service that made the process as painless as possible. First we troubleshooted and then ended up replacing the device at no charge. In today’s world it is always a pleasure to deal with a company that stands behind the product.

Fantastic product and fantastic customer service. I purchased the Normatec 3 Legs standard size but unfortunately they were too large. I contacted their customer service team and arranged for an exchange. They kept me informed and the exchange happened quickly and smoothly. I personally couldn’t have asked for better service. Alex Moscalu provided me with outstanding customer service. Kept in constant communication with myself and answered all the questions I had. The product it’s self is fab. However tbh I’d probably should have paid extra and not have the hose but that said it’s not an issue as whilst it’s heavy it stays on the side and doesn’t cause any problems. Also meant that I was able to purchase the Venom 2 Back and both combined are just amazing. I put in my iPods and have me time. I highly recommend both their products and I can’t thank Alex enough for all his support.

I contacted Hyperice today about a product and worked with Breanna B. Wow—amazing customer service. She spent the time to help me out and was patient, knowledgeable, and kind. Customer service is so important, and I will not only buy from Hyperice because of their superb products but also because their customer service is top-notch. Thanks, Breanna!

Quick response and a well organized delivery of a replacement device.

I had amazing customer service from Alex at Hyperice. I bought a product which stopped working. Alex gave me all my options and explained the process for me. When we decided on what options we wanted Alex managed the whole process from start to finish. It’s very rare to get such great service. Alex is truly an asset to Hyperice