HypericeReviews of hyperice.com

This review is for Breanna only; not Hyperice Support. Breanna 5 star; Hyperice Support via email trying to get answers:resolution, 3. Please read below. Initial person spoke with very helpful but we could not get device to work. Sent return label & mailed back massager. 2nd device had hair in box & device had white sticky stuff on it. Got return label after a bit of back & forth; mailed back only to come home & find 3rd device had been mailed to my address after communicated did not want due to all the above. Thank goodness I reached Breanna. She listened, was so kind & helpful. She gave me mailing label to return device. This is what I have been trying to do via email without getting a response. Wish you had more Breanna’s!

Amazing product supplied by UK supplier Healf. Great experience, great product. Will order different products in the future... Thanks Hyperice.

Super customer service by the hyperice team [Alex], overall excellent experience.

I had a defective product originally purchased from HyperIce. (Venom 2 back massager). Upon reaching out to customer service, they worked with me quickly to send in the defective product and ship me a new replacement. My customer service rep was very responsive and took care of my problems.

I purchased my hyper revolt massage gun from Costco UK 18 months ago and it stopped working, contacted the customer support team and Alex was my prime contact, he was professional and accurate, requested all the necessary informations and was always spot on . After reviewing my documents I was approved with a brand new replacement of the next generation Hyper Revolt . Thank you Alex!

I purchased the Normatec legs a little over a year ago. Since I purchased them, I was having trouble connecting and disconnecting the attachments (legs, hips) to the long hose. I finally wrote to Hyperice asking if they could suggest a way to make it easier. They were incredible!!! Breanna replaced my legs and hips and when that did not work, replaced my long hose with no charge to me. I never expected that-i was just asking if I could find an easier was to connect and disconnect. With the new long hose, my connections are easy! What great customer service! They were willing to solve my problem even though it had been over a year? Thank you, Breanna!!!!

Although there was an issue with the charging port on my Hypervolt Go 2, the customer support team (mainly a wonderful person named Valeria) and Hyperice gladly replaced my device. They stand behind their products and the client experience was first-class.

After a little confusion as to what i should be ordering Alex was a great help in pointing me in the right direction. Resolved my issues ( mostly self inflicted by me!) and saw the order through to completion with regular updates.