HypericeOur mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself.Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Hyperice (hyperice.com) has 776 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 631 reviews with 5 stars · Clear filters
customerJTL
GREAT CUSTOMER SERVICE AND GREAT PRODUCTS. MY WIFE HAD FALLEN AND BROKE HER BACK. SHE USES HER VENOM BELT EVERY DAY FOR THE PAST YEAR FOR ITS HEAT AND MASSAGE OPTION. WE RECENTLY HAD AN ISSUE WITH HER BELT. I REACHED OUT TO THE COMPANY AND A NEW BELT IS ON ITS WAY UNDER WARRANTY.
Ted S.
Jack at Hyperice was very helpful with my order and I am happy with the product that I received. I made a mistake when ordering the Nike/hyperice slides and had them sent to the wrong address. Jack was able to help me with with his customer service skills and provided a solution. The slides just came in and I’m really happy with them.
Mas M.
Most fantastic and personalised customer service I’ve experienced in a long time. I had an issue with the sizing of my compression boots (excellent product by the way) and they went above and beyond to resolve the issue and made sure I had my new pair of boots within no time and no cost to me. Heads up to Mr. Alex Moscalu who could have not been more efficient or kinder along the process.
Eva G.
Jack at Hyperice customer support was the best. I have a long distance triathlon coming up and wanted to take the boots I just ordered. Estimated arrival time of the boots was longer than I thought (would’ve traveled to the race boot less) and Jack helped get my order expedited due to the tight timeline to ensure I’d have them with me for the race. Really pleased with the ease of reaching out to Hyperice and getting support.
Nolan N.
I had an issue with my Hyperice Hypervolt Go 2 that unfortunately stopped working within the one-year warranty period. I reached out to Hyperice by email and provided the serial number and the requested information. I was very impressed with how quickly and professionally they handled the situation. Within a day, I received confirmation that my request had been received, and Breanna from customer service was fantastic to work with. She was responsive, professional, and made the warranty process straightforward and hassle-free. While it’s disappointing that the device stopped working within the first year, Hyperice absolutely made up for the experience with excellent customer service. A company’s true quality shows in how they handle problems when something goes wrong, and Hyperice did a great job. I would definitely recommend them based on my experience with their customer support.
Steve G.
I had an issue with one of the pods on my new Hyperice x Nike slides . I called the Hyperice customer service line and spoke with Breanna . First , she picked up right away and it was refreshing to speak with someone directly and not have to go through six different prompts to get an answer. Breanna asked what my issue was and gave me clear directions on how to proceed. She sent me back a quick response on email and told me she would replace the pod right away. It’s such a joy to deal with caring and responsive customer service. I will be doing more business with Hyperice in the future ! Thank you Breanna ! And to the Hyperice management … Breanna deserves a raise ! 😁
John T.
I bought the Hyperice X2 knee unit for my niece who suffered a torn ACL while playing college soccer. She loved the device and used it frequently during her rehab. Unfortunately, the unit malfunctioned. The Hyperice customer service team (our reps name was Valeria) was amazing in helping deal with it. They first offered up troubleshooting ideas and then took the device back to investigate the issue. They quickly let me know it couldn’t be repaired and immediately sent out a replacement.
Craig
I bought my hyperice after a trying my In-law's while we were in Gatlinburg together. I was struggling in our hikes with my bad knee. It didn't cure my knee but close enough that I was able to finish the hills for the rest of the week. It still helps so I don't want to lose it. But 102 days later it broke. That was beyond Walmart's 90 day warranty. I called the seller who never called back (I thought I was buying from Walmart. Didn't realize it was a seller through Walmart). So I called the company expecting a no-service service dept. Wow! They replaced it with no hassle.