Hyperice Reviews | Read Customer Reviews of hyperice.com

Hyperice Reviews | Read Customer Reviews of hyperice.com

Hyperice reviews

Showing 96 reviews with 1 star · Clear filters

S J U.
Dec 25, 2025
Placed an order on the 1st of December
Placed an order on the 1st of December. IN STOCK and payment taken. This order sat unfulfilled for 3 weeks and then sent express post on the 22nd. It missed Christmas. No update the item had not shipped at any stage, no apologies for the error or discount given for having failed to fullfill the order within ample time for xmas. Hyperice didnt bother to let the customer know it hadnt shipped for 3 weeks or offer any explination why. A poor experience.
Response from HypericeJan 6, 2026
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HypeCare support team as we are always here to help: [email protected]
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Lizzy S.
Dec 22, 2025
Horrible
Horrible, they sent me two refurbished products that did not work. The head continues to pop off one of the devices. They will not send me another one, Customer Service is extremely poor
Response from HypericeDec 23, 2025
Lizzy, we are deeply sorry to hear that your experience with us has been anything but positive. While we are in direct contact with Austin to try to resolve this issue, we believe it is important to highlight our side of this poor review as we take extreme pride in our Customer Experience. In 2023 we assisted in replacing a device we deemed to be defective, in June of 2025 you reached out again with concerns about the device having issues charging so we replaced it again for you. With this now being the 3rd replacement and our devices having a very low damage and defective rating our request was simply to return the devices (at no cost) so we could properly inspect these before sending you out a 3rd replacement. While we completely understand your frustration, we believe we have been extremely accommodating, responsive, and fair with everything we have offered you during this interaction. We look forward to continuing to work with you and Austin to get this issue resolved.
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Mark
Nov 26, 2025
Good product bad customer service.
Firstly I have no complaints about the actual product I purchased (Hyperice Contrast 2 Knee) - it's awesome in it's efficacy and aesthetic. My issue was with the customer service. Initially there was a delay because it was out of stock which I didn't know about as they failed to inform me after I made the purchase. The only reason I found out was because I made an enquiry because I had waited so long. Why didn't they simply send an email to me? Why advertise it if it's currently out of stock? Secondly, I realised I made an error with my address and had to send several emails until I was finally acknowledged so the correction was made. Proper irritating!! All-in-all a really good product but really bad customer service. They seemed a bit up themselves if you understand what I mean.
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NA A.
Oct 20, 2025
I had purchased a new and unused…
I had purchased a new and unused package of hip and legs with the power unit. When opening the package, the first thing I see are the legs loosely wrapped, slightly dirty and not in original package. Openes a 2nd box, also not in original packaging, which included the electrical unit loosley yhrown in amd civered in pet hair. Basically, they are returned items, trying to sell them off as new. Pretty disappointed. Especially for items that are that expensive!!!! Contacted Hyperice customer service per Amazon website and if course they won't do anything since the product was shipped through Amazon. Stellar customer service!!!
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Zach M.
Oct 14, 2025
Absolutely no customer service
Bought a unit through Amazon, worked for 2 weeks, then the control unit stopped working. Called then filed a ticket to get it replaced. Sent it in, then never heard back from them. I've tried emailing them, using their online support ticketing system, tried their online chat, and tried calling several times. They're unable to be contacted and now I'm $900 poorer.
Response from HypericeMar 5, 2026
Zach, we sincerely apologize for the experience you had with one of our Customer Experience Specialists. We take pride in the service we provide to all our customers, and this incident fell far below our standards. Please know that we have reviewed your entire transaction with them and used this as an opportunity for coaching. It seems we were able to arrange a replacement for you. We hope you are enjoying the benefits of the Normatec 3, and we look forward to earning back your trust.
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J T.
Sep 4, 2025
Credit card charged, no inventory
Credit card charged. Say they are packing your item but then you are informed that they are waiting for more stock… Should have been notified w an option to cancel if the order will be delayed due to lack of inventory
Response from HypericeSep 15, 2025
We are incredibly sorry for your experience. The launch of the new Hyperice X 2 exceeded all expectations and sold out quicker than we expected. To try to best serve our customers, we rushed-shipped a restock and were able to catch up on all backorders within the week. There is always an option to cancel your order before shipping, so we apologize if this was missed. Though we are deeply sorry for the delay in receiving your initial shipment we hope the newly upgraded Hyperice X 2 exceeds all your expectations. Please don't hesitate to ever reach out directly to our HyperCare® support team as we are always here to help: [email protected]
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Alex
Sep 4, 2025
Terrible communication and seems like a scam!
Terrible communication! I purchased Normatec Elite Boots in July and still waiting for item. No correspondence from Hyperice and I will be requesting a refund. The whole thing seems like a scam! I would highly suggest not purchasing through Hyperice, especially given the price of their products.
Response from HypericeSep 10, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HypeCare support team as we are always here to help: [email protected]
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Ray Peter H.
Aug 22, 2025
Hi purchased the new Normatec Elite…
Hi purchased the new Normatec Elite compression boots ($2k) 8 days ago, delivery quoted 2 - 8 days - zero response on confirming any delivery date! Write to customer services and got a response within 24hrs telling me I will get an update on status in the next 2 - 5 days!!! If they are going to be late that’s ok just tell me. Going after refund which is also painful!!
Response from HypericeSep 10, 2025
Thank you for reporting this experience you have encountered with our Australian Distributor. We are extremely alarmed to hear about their lack of communication and the delay in shipping. We are addressing this with them immediately to ensure this level of service does not continue as we take immense pride in the experience we offer our customers here at Hyperice. Please don't hesitate to ever reach out directly to our HypeCare support team as we are always here to help: [email protected]
Report